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About the Role

Inspect guest rooms and public areas to ensure quality standards are met. Manage daily activities, coordinate with various departments, and resolve issues with rooms. Act as a liaison between Housekeeping, Engineering, Front Office, and Laundry.

Responsibilities

• Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards.
• Run sold room reports, verify room status, and determine discrepant rooms.
• Prioritize room cleaning and update the status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate issues to the next shift.
• Complete required paperwork.
• Use checklists to ensure cleanliness and condition of assigned areas meet standards.
• Document and report outstanding issues to the manager on duty.
• Identify and report maintenance issues in public areas and guest rooms.
• Respond promptly to guest requests.
• Ensure all quality standards are met.
• Communicate with various departments to verify the status of guest rooms.
• Serve as a departmental role model by working alongside employees to perform all duties.
• Create a safe workplace.
• Follow company policies and procedures.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Develop and maintain positive working relationships with other employees and departments.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Report accidents, injuries, and unsafe work conditions to manager.
• Perform other reasonable job duties as requested by Managers.

Requirements

• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

About the Company

• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
• As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
• With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
• In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
• JW believes our associates come first. Because if you’re happy, our guests will be happy.
• JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
• Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
• JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
• Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
• In joining JW Marriott, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.