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About the Role

Inspect guest rooms and public areas to ensure quality standards are met. Manage daily activities, coordinate with various departments, and resolve room status discrepancies. Act as a liaison between Housekeeping, Engineering, Front Office, and Laundry.

Responsibilities

• Inspect guest rooms, public areas, and pool after cleaning to ensure quality standards.
• Run sold room reports, verify room status, and determine discrepant rooms.
• Prioritize room cleaning and update the status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments.
• Communicate issues to the next shift.
• Complete required paperwork.
• Use checklists to ensure cleanliness and condition of assigned areas meet standards.
• Document and report outstanding issues to the manager on duty.
• Identify and report maintenance issues in public areas and guest rooms.
• Respond promptly to guest requests.
• Ensure all quality standards are met.
• Communicate with various departments to verify the status of guest rooms.
• Serve as a departmental role model by working alongside employees.
• Create a safe workplace.
• Follow company policies and procedures.
• Uphold quality standards.
• Ensure professional uniform, appearance, and communication.
• Develop and maintain positive working relationships with other employees and departments.
• Support the team to reach common goals.
• Listen and respond appropriately to employee concerns.
• Report accidents, injuries, and unsafe work conditions to manager.
• Perform other reasonable job duties as requested by Managers.

Requirements

• Must be able to use checklists to ensure cleanliness and condition standards are met.
• Must be able to document and report outstanding issues to the manager on duty.
• Must be able to identify and report maintenance issues.
• Must be able to respond promptly to guest requests.
• Must be able to communicate with various departments.
• Must be able to serve as a departmental role model.
• Must be able to create a safe workplace.
• Must be able to follow company policies and procedures.
• Must be able to uphold quality standards.
• Must be able to ensure professional uniform, appearance, and communication.
• Must be able to develop and maintain positive working relationships.
• Must be able to support team to reach common goals.
• Must be able to listen and respond appropriately to employee concerns.
• Must be able to report accidents, injuries, and unsafe work conditions.
• Must be able to perform other reasonable job duties as requested by Managers.

Skills

• Quality assurance
• Room status management
• Interdepartmental communication
• Problem resolution
• Documentation
• Checklist utilization
• Maintenance issue identification
• Guest service
• Teamwork
• Professionalism

About the Company

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Marriott fosters an environment where unique backgrounds are valued and celebrated.
• Marriott's greatest strength lies in the rich blend of culture, talent, and experiences of its associates.
• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping comfort familiar.
• As a host with Marriott Hotels, you will help deliver thoughtful, heartfelt, forward-thinking service.
• Marriott Hotels is synonymous with hospitality worldwide.
• JW Marriott is part of Marriott International's luxury portfolio with over 100 properties globally.
• JW Marriott believes associates come first, as happy associates lead to happy guests.
• JW Marriott associates are confident, innovative, genuine, and intuitive.
• JW Marriott hotels offer a unique work experience with camaraderie and a diverse team.
• JW Marriott creates opportunities for training, development, recognition, and pursuing passions in a luxury environment focused on holistic well-being.
• The JW Treatment™ emphasizes taking care of associates.
• Joining JW Marriott means being part of a portfolio of brands with Marriott International.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.