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About the Role

Responsible for the hotel’s Event Sales, this position reactively sells the hotel, managing the sales phase of incoming group and catering enquiries through to contract stage. The role will work closely with Sales & Revenue departments as well as the hotel’s Operations Departments to ensure a high standard of service delivery, resulting in strengthened customer relations and loyalty.

Responsibilities

• Responsible for the reactive sales of group bedroom and catering enquiries from start to contract handover.
• Qualifies business opportunities by understanding customer needs and recommends appropriate hotel features and services.
• Creates quotations and proposals based on customer requirements, conducts follow-up calls, converts enquiries into bookings, issues contracts, and ensures a smooth handover to the Events Team.
• Inputs enquiries into relevant booking systems and ensures data integrity.
• Ensures accurate forecasting of event and group revenue.
• Ensures all telephone enquiries meet the required Test Call standard.
• Communicates with the accounts department regarding credit checks to ensure correct payment setup.
• Conducts site visits to showcase the hotel.
• Conducts post-event calls to obtain feedback and secure repeat business.
• Builds long-term partnerships with new and repeat business customers.
• Identifies potential opportunities for the wider business and turns them over to the proactive Sales Team.
• Engages with the hotel Operations Team to ensure client expectations are met and exceeded.
• Executes exemplary customer service according to company standards to ensure customer satisfaction in the sales phase.
• Carries out tasks as assigned by the Director of Event Management or other sales leaders.
• Adapts to changing market conditions.
• Understands the local market, including competitors' strengths and weaknesses.
• Understands event satisfaction results to ensure continuous improvement.
• Collaborates with the Sales Team to ensure effective diary management of function rooms.
• Collaborates with the Revenue Team to ensure effective management of bedroom enquiries and completes accurate projections.
• Ensures balance scorecard criteria are met.
• Works on additional projects set by the Director of Event Management.
• Works collaboratively with on- and off-property sales channels to optimize the sales process for clients.
• Attends hotel events as required to develop key relationships with internal stakeholders.
• Performs other related tasks as assigned by management.

Requirements

• Previous experience of working in a hotel sales & events environment would be advantageous but not essential.
• Previous experience of SFA/Web, Opera would be advantageous but not essential.

Skills

• Strong communication skills (verbal, listening, writing) and a high standard of English is essential.
• Confident communication style across different channels (telephone, e-mail, intermediary websites etc.).
• Confident sales and planning skills.
• Ability to negotiate.
• Strong problem-solving skills and ability to seek solutions.
• Strong organisation and time management skills in a fast-paced environment.
• Good with administration and processes.
• High level of attention to detail.
• Adaptable to change and evolving processes.
• Builds relationships easily.
• Team player.
• Effective interpersonal skills.

Location

• London Marriott Canary Wharf Hotel & Executive Apartments

Work Type

• Full-time
• Onsite

About the Company

• Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
• As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
• With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
• In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
• JW believes our associates come first. Because if you’re happy, our guests will be happy.
• JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
• Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
• JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
• Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
• In joining JW Marriott, you join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.