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About the Role

Guest Arrival Experts are responsible for delivering a wide range of services to guide guests through their arrival and departure experiences, making transactions feel like part of the experience. This role requires taking initiative, moving about the space to address operational needs, guest requests, and completing reports. Success in this role also involves creating a safe workplace, following company policies, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring professional appearance and communication.

Responsibilities

Guide guests through arrival and departure experiences.
Process operational needs.
Address guest requests.
Complete reports.
Share highlights of the local area.
Create a safe workplace.
Follow company policies and procedures.
Maintain confidentiality.
Protect company assets.
Uphold quality standards.
Ensure uniform, personal appearance, and communications are professional.
Stand, sit, or walk for an extended time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Move, lift, carry, push, pull, and place objects weighing more than 75 pounds with assistance.

Requirements

No related work experience required.
No supervisory experience required.

Work Type

Full-time

Experience Level

Entry Level

Education Level

High school diploma or G.E.D. equivalent

About the Company

Marriott International is dedicated to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated. Their greatest strength lies in the rich blend of culture, talent, and experiences of their associates.
Marriott Hotels strive to elevate the art of hospitality, innovating while keeping comfort familiar globally. As a host, you will help deliver thoughtful, heartfelt, forward-thinking service.
JW Marriott is part of Marriott International's luxury portfolio, with over 100 properties worldwide. JW believes associates come first, ensuring guest happiness through associate well-being. JW Marriott associates are confident, innovative, genuine, and intuitive. They offer a unique work experience with camaraderie, training, development, recognition, and a place to pursue passions in a luxury environment with a focus on holistic well-being.

Equal Opportunity

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
Actively foster an environment where the unique backgrounds of associates are valued and celebrated.
Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.