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About the Role

HearCANADA is seeking a full-time, permanent Operations Manager to support clinics across the Western Ontario region. This role requires multi-site operations experience, an analytical approach, and the ability to empower teams to exceed KPIs. The position involves frequent travel within the region.

Responsibilities

• Oversee all operational aspects within assigned HearCANADA clinics, including staff training, coaching, and development.
• Participate in performance-related discussions and hiring decisions alongside the Divisional Sales Director.
• Create, establish, and maintain standard operating procedures (SOPs) for assigned clinics, covering areas like schedule management and patient recall.
• Provide operations support for clinical and company-wide initiatives, such as new product launches and customer events.
• Stay informed about industry trends and their implications for center operations.
• Provide regular updates on key performance indicator (KPI) trends and initiative results.
• Document center needs and risk analysis to support project management for clinic relocations, buildouts, and closures.
• Support successful integrations for acquisitions.
• Assist with build-out plans for transitioning clinics, including competitive intelligence and marketing initiatives.
• Maintain constant communication with center staff and managers to understand clinic challenges and successes.

Requirements

• 3+ years of proven success in a multi-site operational role within a retail or clinic setting.
• 2+ years of experience providing operational leadership, training, coaching, and development, ideally to multi-site teams.
• Experience in a data-driven environment and monitoring KPIs.
• Technical acumen and comfortability in adopting and leveraging tools and software.
• Experience with MS Office Suite, particularly Outlook, Teams, Excel, and SharePoint.
• Experience with CRM, POS, and/or EMR systems reporting and extracting data.
• Experience with operations for net new locations is a definite asset.
• Demonstrable ability to build strong relationships with internal/external customers and stakeholders.
• Superior oral and written communication skills.
• Analytical mindset.
• Willingness to travel frequently (approximately 60% of the time) within the region.
• Access to a vehicle and a valid driver's license is required.

Skills

• MS Office Suite
• Outlook
• Teams
• Excel
• SharePoint
• CRM
• POS
• EMR systems
• Data analysis
• Change management
• Communication

Location

• Western Ontario Region
• Hybrid

Work Type

• Full-time
• Permanent
• Hybrid

Experience Level

• 3+ years of multi-site operational experience
• 2+ years of operational leadership experience

Salary/Compensations

• $75,000 - $85,000 annual base salary + bonus program

Benefits

• Vehicle allowance
• Company credit card access for direct work-related expenses
• Comprehensive benefit package including health, dental, and vision starting on day one
• RRSP matching program
• Educational assistance program

About the Company

• Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health.
• With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care.
• HearCANADA acknowledges that this posting represents a current, existing vacancy.
• We use an Applicant Tracking System to post vacancies and manage candidate data.
• Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

Equal Opportunity

• HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities.
• Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.