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About the Role

The Scheduling Coordinator provides essential scheduling support for physicians, advanced practice providers, and diagnostic appointments within the clinic and hospital settings. This role is crucial for managing pre-procedure, procedure, and post-procedure appointments, ensuring a seamless patient experience and efficient clinic operations.

Responsibilities

• Schedules cardiac inpatient and outpatient cardiac diagnostic imaging and cardiac specific appointments.
• Works closely with the prior authorization team to ensure authorizations are obtained prior to appointments.
• Schedules all clinic patients, obtains all records, and confirms chart completion prior to the patient’s clinic appointment.
• Coordinates the retrieval of outside imaging and/or records needed for clinic patients.
• Facilitates clinic flow by making phone calls, scheduling last-minute tests, and assisting providers with their needs.
• Supports the design and implementation of solutions for identified trends or problem areas.
• Collaborates with other departments to streamline patient pre-procedure schedules and optimize the patient experience.
• Ensures medical records are compliant with HIPPA regulations, Federal/State regulations regarding confidentiality of Protected Health Information, and corporate compliance standards.
• Completes booking sheets for necessary outpatient procedures and faxes/emails/scans them to the cardiac catheterization lab.
• Reconciles incoming correspondence and medical records with charts, scanning all correspondence and medical records in accordance with NHMP workflow and office protocols.
• Complies with all Nuvance Health, HVCP, and affiliate policies and ensures compliance with all applicable laws and regulations.
• Maintains contemporary professional knowledge and education.
• Demonstrates regular, reliable, and predictable attendance.
• Performs other duties as required.

Requirements

• High School degree or equivalent.
• Minimum of two (2) years’ experience in a medical office administrative role.
• Minimum of one (1) year experience with EMR Products/Solutions.
• Knowledge of medical records/HIPPA requirements.
• Knowledge of insurance carrier requirements.
• Knowledge of EMR systems.
• Knowledge of MS Excel, Word, Outlook, and other desktop software programs.
• Strong communication skills.
• Strong interpersonal relationship skills.
• Strong patient empathy skills.
• Excellent Customer Service skills.

Skills

• Scheduling
• Registration
• Co-payments collection
• Eligibility verification
• Check-in/Check-out process
• Answering calls and voicemails
• Scanning paperwork
• Rescheduling appointments
• Monitoring scheduling pools, referrals, and queues
• MS Excel
• MS Word
• MS Outlook
• EMR systems
• HIPAA
• Customer Service

Location

• Fishkill, NY

Work Type

• Full Time
• 40 hours per week

Experience Level

• Minimum of two (2) years’ experience in a medical office administrative role
• Minimum of one (1) year experience with EMR Products/Solutions

Education Level

• High School degree or equivalent

Salary/Compensations

• $18.13 - $34.50 Hourly

About the Company

• The Scheduling Coordinator provides scheduling support for HVCP’s physicians, advanced practice providers, lab and diagnostic imaging appointments.