Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Group Fitness Instructor is responsible for leading and developing the group exercise programme, delivering a diverse, engaging, and high-quality class offering that supports member wellbeing, participation, and retention. The role oversees the overall group exercise proposition, ensuring the timetable remains commercially effective, innovative, and aligned with member demand and corporate wellbeing objectives. The role is accountable for achieving class utilisation targets through effective timetable management, performance analysis, instructor development, and member engagement initiatives. The role manages relationships with freelance and employed instructors, ensuring classes are consistently delivered to a high standard and reflect the organisation’s brand and service expectations. There is a requirement to teach between a minimum 8-10 group exercise classes per week.

Responsibilities

Manage and deliver key KPIs, including class utilisation, instructor cost control, and class revenue performance
Lead the daily operational delivery of the group exercise programme, ensuring safe, efficient, high-quality class execution
Optimise the group exercise timetable to balance commercial performance, member demand, and class variety
Maintain high standards across all studio spaces, including cleanliness, presentation, equipment readiness, and safety compliance
Oversee instructor performance through audits, feedback, payroll accuracy, and adherence to operational and health & safety standards
Produce, analyse, and maintain accurate reporting on utilisation, attendance, payroll, and programme performance to support decision-making
Identify trends, risks, and opportunities through data analysis, providing insight-driven recommendations to improve participation and retention
Collaborate with fitness and member experience teams to enhance member engagement, support wellbeing initiatives, and improve overall customer experience

Requirements

Demonstrable experience within fitness, wellbeing or service environments
Strong customer-focused mindset, maintain engagement and satisfaction across all team members to consistently deliver service excellence and client value.
Strong experience teaching a range of group exercise classes
Commercial awareness and experience managing budgets and performance outcomes.
Strong organisational and planning capability
An effective communicator with influencing skills across a team
Experience driving continuous improvement and innovation.

Location

Central London

Work Type

37.5 hours per week

Salary/Compensations

£29,832 per annum

Benefits

25 days annual leave plus 1 in lieu of Christmas period.
Health Cash Plan
Westfield Rewards
Pension plan with contributions

About the Company

Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries.
We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it.
We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.

Equal Opportunity

We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.