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About the Role

We are looking for a hands-on, strategic Account Director to drive client results, lead a team of account members, and guide performance strategy across multiple campaigns. The ideal candidate brings deep client management experience, a strong understanding of user acquisition strategies across both App and Web, and a proven track record leading growth marketing efforts. You’ll own senior-level relationships, oversee cross-functional teams, and translate performance insights into actionable next steps. This role requires someone who can think both strategically and operationally, building process, driving results, and crafting compelling narratives that resonate with clients. You’re not just a relationship manager, you’re a performance-minded partner, an advisor, and a confident communicator who understands how to connect creative, media, and data to deliver real business outcomes.

Responsibilities

Own and grow client relationships, becoming a trusted partner to key decision makers and helping them achieve their business objectives
Support and elevate client performance conversations, including business reviews and campaign wrap-ups, by empowering your team to lead day-to-day while stepping in to drive high-level strategy across digital channels
Guide the creative and media planning process, ensuring integrated strategies align with client goals
Identify and drive client growth opportunities through upselling, cross-selling opportunities, and long-term planning
Build and mentor high-performing teams, providing ongoing feedback, overseeing daily client comms, QA of key deliverables, and media execution
Serve as a senior point of contact for clients and internal teams, providing visible leadership and handling escalations as needed
Collaborate cross-functionally with internal teams (Search & Social, Programmatic, Data & Analytics, Creative, Research, Finance) to ensure all work ladders up to a unified vision
Contribute to agency operations that may cover SOWs, renegotiating contracts, team resourcing, and financial health of your accounts

Requirements

8+ years’ experience in digital media, preferably in an agency setting
Deep knowledge of performance platforms (Google, Meta, TikTok, Programmatic, etc.) and a solid understanding of full-funnel planning
Proven success managing large, multi-channel accounts and cross-functional teams
Hands-on experience with new client onboarding and building from the ground up (process, client deliverables, etc.)
Excellent presentation, communication, and negotiation skills, with experience liaising with clients at senior level
Demonstrable experience growing revenues and effectively managing budgets/client profitability
Excellent organizational and time management skills with strong attention to detail
Familiarity with mobile performance campaigns and MMPs is a plus
An eye for good creative and how it connects to performance media
Tuned into trends and cultural moments and can translate those into brand opportunities

Skills

Client Management
User Acquisition
Growth Marketing
Performance Strategy
Digital Media
Performance Platforms
Full-funnel Planning
Cross-functional Team Leadership
Creative Strategy
Media Planning
Presentation Skills
Communication Skills
Negotiation Skills
Budget Management
Organizational Skills
Time Management
Attention to Detail
Mobile Performance Campaigns
MMPs
Creative Analysis

Location

NY office

Work Type

Flexible working
WFH opportunities
Hybrid

Experience Level

8+ years

Salary/Compensations

$130,000-$150,000

Benefits

Competitive benefits package
20 vacation days
401k match
Summer Fridays (3:00pm end time from Memorial Day to Labor Day)
Holiday Break (11 annual bank holidays, plus Christmas to New Year’s Eve)

About the Company

M+C Saatchi Performance is a global digital media agency, connecting brands to people.
We deliver business growth for our clients through effective, measurable, and evolving digital media strategies.
M+C Saatchi Performance as part of the M+C Saatchi Group, has pledged its commitment to create a company that values difference, with an inclusive culture.
As part of this, M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics.

Equal Opportunity

M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics.
If you require any reasonable adjustments throughout the recruitment and selection process, please make us aware as part of your application.
All employee information is kept confidential according to General Data Protection Regulation (GDPR).