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About the Role

Lead one of Long Island's premier automotive service departments. This role oversees the daily operations of the front-line service team, ensuring exceptional customer experiences, employee development, efficient workflow, and goal achievement.

Responsibilities

• Lead, coach, mentor, and develop the Service Advisor team.
• Supervise the daily operations of the Valet and Porter teams, ensuring a smooth and professional customer experience.
• Handle escalated customer concerns promptly and professionally.
• Monitor Service Advisor performance, productivity, CSI, and sales effectiveness.
• Ensure repair orders are written accurately, completely, and in accordance with dealership and manufacturer standards.
• Collaborate with Service Manager, Dispatch, Warranty Administrator, Parts Department, and Technicians to maximize workflow and shop efficiency.
• Maintain efficient appointment flow and ensure timely customer communication.
• Assist with hiring, onboarding, coaching, and developing Service Advisors, Valets, and Porters.
• Foster a positive, team-oriented culture focused on accountability, customer satisfaction, and continuous improvement.
• Help the department achieve sales, gross profit, customer satisfaction, and retention goals.
• Ensure dealership policies and procedures are consistently followed.

Requirements

• Previous Automotive Service Advisor experience required.
• Previous dealership management or supervisory experience preferred.
• Strong leadership and coaching abilities.
• Excellent communication and customer service skills.
• Ability to multitask and thrive in a fast-paced dealership environment.
• Experience with Dealertrack DMS is a plus.
• Strong organizational and problem-solving skills.
• Professional appearance and positive attitude.
• Valid driver's license required.
• Team-oriented mindset with a strong work ethic.

Skills

• Leadership
• Coaching
• Communication
• Customer Service
• Multitasking
• Problem-solving
• Organization

Location

• Huntington Station, NY

Work Type

• Full-time

Experience Level

• Management
• Supervisory

Salary/Compensations

• $90,000 - $140,000+ per year
• Competitive base salary
• Performance-based bonus opportunities

Benefits

• Health Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Employee discounts on vehicles, parts, and service
• Ongoing training and professional development
• Opportunities for advancement within the organization
• Stable employment
• Positive, supportive, and team-focused work environment

About the Company

• Family-owned and operated dealership serving the Long Island community for decades.
• Committed to delivering exceptional customer experiences.
• Believes employees are the foundation of success.
• Dedicated to providing a professional, supportive, and rewarding work environment.
• Invests in people and promotes from within.
• Values integrity, accountability, teamwork, and exceptional customer experience.