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About the Role

The Front Desk Associate at Hampton Inn Albany Western Ave SUNY is the first point of contact for guests, responsible for creating a welcoming atmosphere, providing outstanding customer service, and ensuring a positive guest experience. This role requires excellent communication, multitasking abilities, and attention to detail in a fast-paced environment.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes efficiently.
• Provide guests with information about the property, amenities, and local area.
• Handle guest inquiries, concerns, and requests promptly and professionally.
• Manage phone calls and respond to emails, providing accurate information.
• Process room reservations, confirmations, and modifications using the reservation system.
• Handle guest payments, collect deposits, and manage cash transactions accurately.
• Address and resolve guest complaints effectively, escalating when necessary.
• Maintain a clean and organized front desk area and lobby.
• Monitor the lobby for suspicious activity and report concerns.
• Follow security protocols and emergency procedures.
• Assist with administrative tasks such as filing and record-keeping.
• Collaborate with other departments to ensure seamless guest experiences.

Requirements

• High school diploma or equivalent.
• Previous customer service or front desk experience preferred but not required.
• Excellent interpersonal and communication skills, both verbal and written.
• Friendly, professional, and customer-oriented attitude.
• Strong organizational and multitasking abilities.
• Proficient in using computers and hotel management software.
• Ability to work flexible hours, including weekends and holidays.
• Ability to stand for extended periods.
• Maintains professional working relationships and promotes open communication.

Skills

• Customer Service
• Communication
• Multitasking
• Organization
• Computer Proficiency
• Hotel Management Software

Location

• Albany, NY

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or Equivalent

About the Company

• The Hampton Inn Albany Western Ave SUNY is a dynamic and customer-focused hotel committed to providing exceptional service and experiences.

Equal Opportunity

• The Hampton Inn Albany Western Ave SUNY is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.