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About the Role

Join our dedicated team as a Client Service Consultant, where you'll play a key role in providing white-glove support to private household clients. Ensure every client interaction is handled with care, accuracy, and professionalism, creating seamless experiences from onboarding through ongoing support.

Responsibilities

• Serve as the main point of contact for assigned clients, managing relationships from onboarding through ongoing service.
• Provide high-quality, timely, and accurate assistance, ensuring client needs and expectations are met.
• Deliver white-glove service through proactive communication, reliability, and personalized follow-up.
• Coordinate new client setup and implementation to ensure smooth transitions and accurate data capture.
• Partner with internal teams (Payroll, Tax, HR, and Insurance) and external vendors to resolve complex issues.
• Maintain strong knowledge of payroll systems, payroll tax compliance, and HR principles to support client inquiries.
• Identify opportunities to improve client processes and contribute to overall service enhancements.
• Maintain accurate and thorough documentation of all client interactions.
• Collaborate with team members to uphold consistent service standards and share updates.
• Engage proactively with clients to gather feedback, anticipate needs, and promote long-term satisfaction and retention.
• Support clients in using payroll and HR platforms effectively to enhance their independence.

Requirements

• Bachelor's degree in business or related field, or equivalent experience.
• 4-5+ years of client-facing experience in client services, account management, or customer support.
• Experience supporting high-level or VIP clients.
• Strong communication skills-both written and verbal-with the ability to convey information clearly and professionally.
• Proven ability to manage multiple priorities in a fast-paced environment.
• High attention to detail, accuracy, and follow-through.
• Proficiency with Microsoft Office Suite, CRM tools, and payroll/HR software.
• Ability to handle confidential information with discretion and professionalism.
• Service-oriented mindset with strong problem-solving and ownership skills.
• Professional certifications such as FPC or Customer Service/Customer Experience.
• Familiarity with payroll operations and payroll tax regulations.

Skills

• Client Service
• Account Management
• Customer Support
• Communication
• Microsoft Office Suite
• CRM tools
• Payroll software
• HR software
• Problem-solving
• Ownership

Location

• Albany, NY
• Remote (AZ, FL, GA, ID, IL, MA, MD, MN, MO, NC, OH, PA, SC, TX, VA, WY)
• Remote (New York State outside of New York City)

Work Type

• Onsite
• Remote

Experience Level

• 4-5+ years

Education Level

• Bachelor's degree or equivalent experience

Benefits

• Opportunities for professional development and growth.

About the Company

• Collaborative and supportive team environment.
• Commitment to excellence and client satisfaction.
• Values exceptional service, integrity, and lasting client relationships.