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About the Role

GTM Payroll Services is seeking an experienced HCM Payroll Account Manager passionate about building client relationships, solving problems, and helping businesses maximize the value of their payroll and HCM technology. This role involves serving as a trusted advisor for a portfolio of business clients, ensuring they receive exceptional service throughout their customer journey.

Responsibilities

• Manage and maintain strong relationships with an assigned portfolio of business clients.
• Process payroll accurately and efficiently while providing proactive client support.
• Provide guidance and training on payroll, HR, time & labor, and HCM software functionality.
• Configure payroll components including earnings, deductions, garnishments, levies, and other payroll settings.
• Research and resolve payroll, tax, HR, and system-related questions.
• Partner closely with the Implementation team to ensure smooth onboarding of new clients.
• Identify opportunities for clients to maximize the value of GTM's HCM products and services.
• Collaborate with internal teams to deliver an exceptional client experience.
• Document client interactions and communicate service trends, concerns, and process improvement opportunities.
• Build trusted relationships with accountants, bookkeepers, HR professionals, insurance brokers, and other client contacts.
• Represent GTM professionally while maintaining a high level of client satisfaction and retention.

Requirements

• Previous experience supporting clients using an HCM or payroll platform.
• Experience processing payroll for multiple clients.
• Experience with the isolved platform is a plus.

Skills

• Outstanding customer service and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to learn complex payroll and HCM systems quickly.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Working knowledge of payroll, payroll taxes, HR, benefits administration, workers' compensation, and unemployment management.
• Collaborative mindset with a commitment to delivering outstanding client experiences.
• Maintains a positive, professional, and dependable attitude.
• Builds trust with clients through responsiveness and follow-through.
• Takes ownership of challenges and works toward solutions.
• Thrives in a collaborative, team-oriented environment.
• Is adaptable and enjoys learning new technology.
• Consistently delivers exceptional client service.

Location

• Albany, NY area (onsite)
• Remote (AZ, FL, GA, ID, IL, MA, MD, MN, MO, NC, OH, PA, SC, TX, VA, WY)
• Remote (other locations within New York State, outside of New York City)

Work Type

• Onsite
• Remote

Experience Level

• Experienced

Education Level

• Bachelor's degree or equivalent combination of education and business experience.
• FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) preferred.

About the Company

• GTM Payroll Services is a leading provider of Human Capital Management (HCM), payroll, HR, benefits administration, and workforce management solutions.
• We partner with businesses to simplify workforce administration while delivering exceptional service and innovative technology.