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About the Role

This is a great opportunity to join the Housing team at Wandle Housing Association. We’re looking for a highly proactive and community focused individual with high quality customer service skills to join as the Anti-Social Behaviour Officer to support tenants and provide community safety across Wandle and our neighborhoods. You will deliver a proactive service that includes investigation, prevention, partnership working and, where necessary, enforcement action.

Responsibilities

Manage an ASB caseload taking direct ownership ensuring that every contact with the customer is recorded and to provide specialist advise, guidance and support in respect of Anti-social Behaviour and complex cases.
Develop appropriate responses and solutions to ASB working in partnership with internal and external teams and co-ordinate implementation.
Take responsibility for service-related complaints/enquiries from customers, to ensure that the customer experience is positive, professional and responded to in set timescales.
Construct a robust evidential base for legal action ensuring that the provisions is clear, coherent and well detailed while also, identify risk escalation at the earliest possible time to ensure that customers are safeguarded.

Requirements

At least three years’ experience in anti-social behaviour, community safety and a tenant facing role.
Working knowledge of all legislation involving the management of ASB.
Understanding of safeguarding and confidence recognising and escalating concerns appropriately.
Ability to adapt to different stakeholders to ensure de-escalation of tense situations and promotion of positive outcomes.
Strong communication and relationship-building skills.
Full UK driving licence and access to a car is desirable.
Good IT skills, proficient in Microsoft packages and confidence using new systems.
Experience of CRM or case management systems is advantageous (Dynamics system experience would be a plus).
Must already have and be able to provide proof of your Right to Work in the United Kingdom.

Skills

Customer service
Investigation
Prevention
Partnership working
Enforcement
Specialist advice
Guidance
Support
Case management
Communication
Relationship-building
IT proficiency
Microsoft packages
CRM systems
Case management systems
Dynamics system experience

Location

Hybrid

Work Type

Permanent
Full Time
Hybrid (2 Office Days per week)

Experience Level

At least three years’ experience

Salary/Compensations

£40,500 per annum

Benefits

Great benefits across the business

About the Company

Wandle Housing Association is a housing association.