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About the Role

This is a great opportunity to join the Housing team at Wandle Housing Association. We’re looking for a highly responsive and customer service focused individual to join as the Community Safety Officer to promote safe and sustainable neighborhoods. You will deliver a proactive, customer-focused service to residents experiencing low-level anti-social behaviour (ASB), noise nuisance, tenancy breaches, Neighborhood disputes and environmental concerns.

Responsibilities

Manage a community safety caseload, taking ownership of cases from initial contact through to resolution, ensuring accurate and timely record-keeping on all customer interactions.
Work collaboratively with neighborhood Officers, Police, local authorities and other partner agencies to identify issues and implement effective interventions that improve community safety.
Initially work in partnership with TPAS to develop a community-focused engagement framework for tenants and, once established, take ownership of managing and developing this approach.
Prepare case notes, reports and correspondence in line with organisational policies and procedures.

Requirements

Minimum of three years' experience in a community safety, housing, tenancy management, neighbourhood management or related customer-facing role.
Strong interpersonal and communication skills, with the ability to build positive relationships with residents, colleagues and partner agencies.
Knowledge of tenancy management, community safety and partnership working practices.
Full UK driving licence and access to a car is desirable
Must have good IT skills, proficient in Microsoft packages and confidence using new systems, with experience of CRM or case management systems being advantageous (Dynamics system experience would be a plus).
Must already have and be able to provide proof of your Right to Work in the United Kingdom.

Skills

Interpersonal skills
Communication skills
IT skills
Microsoft packages proficiency
CRM or case management systems experience
Dynamics system experience

Location

Hybrid

Work Type

Permanent
Full Time
Hybrid (2 Office Days per week)

Experience Level

Minimum of three years' experience

Salary/Compensations

£35,500 per annum

Benefits

Great benefits across the business

About the Company

Wandle Housing Association is a housing association.