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About the Role

This is a great opportunity to join the Housing team at Wandle Housing Association. We’re looking for a highly responsive and customer service focused individual to join as the Administrative Assistant to support the community safety team. You will provide high-quality administrative and operational support helping to ensure that customer enquiries, case information and team processes are managed efficiently, accurately and professionally.

Responsibilities

Develop and maintain effective, positive working relationships with colleagues, internal teams and external partners.
Undertake initial triage of community safety cases prior to allocation, ensuring information is recorded accurately and escalated appropriately.
Coordinate the mediation service, including liaising directly with customers and arranging meetings as required.
Provide comprehensive administrative support to the team, including preparing incident schedules for high-risk or high-harm cases progressing through legal processes, drafting and issuing block letters and other customer communications, and taking clear and accurate notes at meetings and maintaining associated records.

Requirements

Experience of providing administrative support within a busy office or customer-focused environment.
Experience maintaining accurate records and updating electronic systems.
Awareness of the importance of confidentiality, data protection and information security.
Confident in dealing with customers both by telephone and in writing and the ability to communicate with different stakeholders.
Must already have and be able to provide proof of your Right to Work in the United Kingdom.
Unable to sponsor Visas.

Skills

Strong verbal and written communication skills.
Experience using F&O, Dynamics or similar business systems.

Location

Hybrid

Work Type

Permanent
Full Time
Hybrid (2 Office Days per week)

Salary/Compensations

£32,000 per annum

Benefits

Great benefits across the business

About the Company

Wandle Housing Association is the Housing team.