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About the Role

Oversee operations across five vibrant London locations, experiencing the energy and character of multiple sites. This role offers a unique opportunity for someone who thrives on variety, independence, and gaining broad experience while exploring different sides of London.

Responsibilities

• Directing and supporting team members
• Resolving difficult situations and emergencies in a professional and efficient manner
• Ensuring the security of the hostel
• Ensuring regular hostel inspections are carried out
• Carrying out cleaning duties
• Preparing for breakfast service
• Support the Hostel Manager with the day-to-day management of the hostel
• Create a great place for our teams to work
• Ensure our guests have a great experience in our hostels

Requirements

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team (desirable)
• APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA
• Demonstration of our HEART values

Skills

• Hospitality management
• Customer service
• Team management
• Problem-solving
• Emergency response
• Security management
• Basic IT skills
• Microsoft Office Suite

Location

• London

Work Type

• Fixed term
• Flexible contract
• Part-time

Experience Level

• Minimum 15 hours per week

Education Level

• APLH level 2 (desirable)
• NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)

Salary/Compensations

• £13.63 per hour plus £1.20 per hour Local Living Allowance

Benefits

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

About the Company

• YHA is a social enterprise with a mission to enrich the lives of all, especially young people.
• YHA provides brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

Equal Opportunity

• At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge.
• We provide a robust induction, ongoing training, and opportunities for personal growth.
• While certain roles may require specific skills, we welcome applicants from all backgrounds.
• All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to.