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About the Role

We are currently recruiting an IT Support Technician to join our IT team who support all technology for students and staff. As an IT Support Engineer, you will be key in providing outstanding localised and remote support to our Stratford campus, taking ownership of first and second line issues and service requests for staff and students for all technical matters.

Responsibilities

• Resolve on the ground issues with computer & AV hardware and software, taking responsibility for managing incoming support requests both in person and remotely.
• Deliver user training and encourage company best practice as well as enforce policy, to staff and students across all of the University’s Study Centres and offices.

Requirements

• IT Support / Service Desk experience
• Proficient in using and supporting Microsoft operating systems and applications
• Comfortable explaining technical solutions to all levels of users within a business environment
• Demonstrable experience of using an ITSM ticketing system
• Ability to multitask and prioritise / re-prioritise
• Excellent written and verbal communication skills as well as interpersonal skill
• Excellent problem solving skills
• Root cause analysis
• Previous experience of providing training and / or the creation of documentation to support users
• Awareness of data protection principles e.g. GDPR
• A fundamental understanding and appreciation of a variety of underlying web technologies

Skills

• ITIL Qualifications
• Microsoft MCSA
• Cisco CCNA
• AV equipment

Location

• Stratford campus

Work Type

• Permanent
• Full-time

Salary/Compensations

• £31,000 - £33,000 per annum
• £4,000 per annum London Weighting

Benefits

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• Bupa plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

About the Company

• We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
• There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
• The IT Support Technician sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.
• Our IT team is made up of around 60 employees with a vast range of skills from Software Development to IT Operations and Security.
• Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

Equal Opportunity

• Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
• As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.