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About the Role
Monsieur Touton Selection Ltd. is seeking a Customer Service Associate to join their New York team. This role is responsible for processing orders, preparing correspondence, and fulfilling customer inquiries to ensure customer satisfaction.
Responsibilities
- Correspond daily with sales representatives via email, phone, and in-person.
- Manage high volume phone calls.
- File documents.
- Verify and address incoming emails in a timely manner.
- Process incoming orders received via calls, fax, and email.
- Communicate with the warehouse regarding ETAs and delivery issues to ensure smooth customer deliveries.
- Confirm product availability as needed.
- Verify pending order status and update sales representatives accordingly, taking initiative when necessary.
- Meet deadlines for warehouse order submissions.
- Interact with the warehouse daily to ensure efficient and correct order transfer.
- Communicate with the credit department regarding orders on hold.
- Address customer complaints, provide appropriate solutions and alternatives within specified time limits, and follow up to ensure resolution.
- Recommend potential products or services to sales and management by collecting customer information and analyzing customer needs.
- Troubleshoot common issues with products or services.
- Post all invoices and samples.
- Run daily morning reports.
- Process returns (Pick up).
- Perform other duties as assigned.
Requirements
- High school diploma or equivalency required.
- Minimum of 2 years of experience in customer service or a similar role.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Excellent interpersonal skills.
- Ability to multi-task and respond to a high volume of phone calls and emails.
- Strong time management skills.
- Ability to find the positive in situations.
- Prolonged sitting at an office desk.
Skills
- Customer service
- Order processing
- Correspondence preparation
- Customer inquiry fulfillment
- Organizational skills
- Attention to detail
- Written communication
- Verbal communication
- Interpersonal skills
- Multi-tasking
- High volume phone call handling
- Email management
- Time management
- Problem-solving
Location
- New York, NY
Work Type
- Full Time
- Onsite
Experience Level
- Minimum of 2 years of experience
Education Level
- High school diploma or equivalency
Salary/Compensations
- $48,000.00 - $50,000.00
About the Company
- Monsieur Touton Selection Ltd. is a global resource of 4000+ premium wine and spirits, sourcing from over 20 countries.
- They operate a distributor network in 46 states and direct distribution in 10 states.
- The company headquarters are in Manhattan, New York.
- Monsieur Touton Selection Ltd. is experiencing growth and is a leader in the industry.
Equal Opportunity
- Diversity is a core value at Monsieur Touton Selection.
- They are passionate about building and sustaining an inclusive and equitable working environment for All.
- They believe every team member enriches diversity by exposing them to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions.