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About the Role

The Workplace Experience Coordinator is the primary point of contact for employees, visitors, and vendors, ensuring a welcoming, safe, and organized environment. This role blends reception, customer service, administrative support, and event coordination to enhance the workplace experience.

Responsibilities

• Serve as the first point of contact for all individuals entering the facility, greeting them with a friendly and professional demeanor.
• Issue visitor badges and parking passes while strictly following established security protocols.
• Answer incoming telephone calls in a professional manner and create a positive first impression for callers.
• Prepare and deliver presentations, and speak confidently to groups of various sizes as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of internal requestors.
• Manage janitorial and maintenance work orders, ensuring timely follow-up and completion of tasks.
• Coordinate and execute workplace services such as mail handling, office supply services, and onboarding support for new employees.
• Acknowledge and respond to inquiries or complaints from employees, guests, and co-workers, providing solutions in a professional, customer service-focused manner.
• Organize and manage on-site events, including securing event space, coordinating logistics, and overseeing room setup and tear down.
• Arrange for the delivery of supplies and materials needed for meetings, events, and daily office operations.
• Follow property-specific security and emergency procedures and promptly notify appropriate parties to help ensure the safety of all individuals in the building.
• Coordinate with external vendors who provide services or goods to the workplace, supporting smooth and reliable service delivery.
• Explain detailed or complex information clearly within the team and follow specific directions provided by leadership.
• Use established procedures and clearly defined methods to complete daily tasks and solve straightforward problems, with limited discretion.
• Support general office upkeep by resetting chairs, wiping surfaces, and ensuring common areas remain tidy and presentable.
• Provide general administrative assistance and customer service support across the workplace as needed.

Requirements

• High School Diploma or GED.
• Up to 2 years of job-related experience in customer service, administrative support, or a similar role.
• Ability to follow basic work routines, standards, and established procedures consistently.
• Effective communication skills to exchange straightforward information with employees, visitors, vendors, and team members.
• Working knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong organizational skills to manage multiple tasks, events, and service requests.
• Inquisitive mindset with a willingness to learn and understand workplace processes and procedures.
• Customer service skills with a professional and service-oriented approach.
• Experience providing customer service in an office, facilities, or front-desk environment.
• Experience in administrative support, including handling mail, office supplies, and basic office coordination.
• Comfort speaking to groups of various sizes and preparing basic presentations.
• Ability to coordinate with vendors and internal stakeholders to support events and workplace services.
• Attention to detail when following security, safety, and emergency procedures.

Skills

• Microsoft Office
• Word
• Excel
• Outlook
• Customer Service
• Administrative Support
• Communication
• Organization
• Presentation Skills
• Vendor Coordination

Location

• San Francisco, CA

Work Type

• On-site
• In-person
• Contract

Experience Level

• Up to 2 years

Education Level

• High School Diploma or GED

Salary/Compensations

• $25.00 - $28.00/hr

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

• Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
• Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
• We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
• With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
• We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

Equal Opportunity

• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
• If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.