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About the Role

We are seeking a data-driven Channel Operations Associate to join our high-growth team and serve as an operational backbone for our global Spark Partner Program. You will lead the deal registration desk, manage data integrity between PRM and CRM systems, conduct business analysis for sales leadership, and drive operational efficiencies through AI tools and infrastructure improvements.

Responsibilities

• Conduct first-level reviews of partner opportunities to ensure compliance and resolve channel conflicts.
• Manage end-to-end data transfer from PRM to CRM, including account creation and opportunity management.
• Maintain and clean deal registration data based on stakeholder feedback.
• Participate in monthly review meetings with strategic partners to address pipeline discrepancies.
• Ensure continuous data hygiene of accounts, contacts, and opportunities within the PRM.
• Monitor PRM stage and production environments to ensure IT compliance and governance.
• Execute partner onboarding workflows, including credential provisioning and contact auditing.
• Build comprehensive reporting on partner sales metrics, pipeline, and revenue.
• Maintain a master contract analysis dashboard and track signed agreements and NDAs.
• Update partner strategy alignment slides and forecasts for the leadership team.
• Research partner capabilities and monitor competitive program metrics.
• Identify manual operational tasks and develop automated workflows using AI.
• Maintain and expand the internal Partner Selector tool.
• Create and maintain documentation, FAQs, and operational process maps.

Requirements

• 1+ years of experience in Channel Operations, Sales Operations, Marketing, or an operational business internship.
• Experience within a hardware or technology manufacturer is a plus.
• Bachelor's degree in a related field or an equivalent combination of education and experience.
• Ability to perform in a normal office environment with extended periods of sitting and computer use.

Skills

• Salesforce (SFDC)
• Microsoft Dynamics 365
• PRM platforms (e.g., Impartner)
• Advanced Microsoft Excel (data matching, VLOOKUP, Index Match)
• Looker
• AppScript
• AI-search platforms (e.g., Glean)
• Workflow mapping
• Standard Operating Procedure (SOP) documentation
• Cross-functional communication

Location

• Toronto, Ontario, Canada

Work Type

• Hybrid

Experience Level

• 1+ years

Education Level

• Bachelor's degree

About the Company

• Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader in design, engineering, manufacturing, supply chain, and platform solutions.
• The company serves customers in two segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CCS).
• Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud markets.

Equal Opportunity

• Celestica is an equal opportunity employer and does not discriminate against any protected status including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status.
• Celestica is committed to fostering an inclusive, accessible environment and provides special arrangements for candidates who need them throughout the hiring process.