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About the Role
As a Customer Service Representative, you will handle various operational tasks and assist customers with more complex inquiries, playing a crucial role in supporting customers and enhancing their experience. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.
Responsibilities
- Respond to a wider range of customer inquiries.
- Resolve moderately complex customer issues and complaints.
- Process and verify customer orders and billing information.
- Assist with account upgrades and changes.
- Provide detailed product and service information.
- Document and escalate unresolved issues as needed.
- Participate in the training of new hires.
- Update and maintain customer records.
- Conduct follow-ups to ensure customer satisfaction.
- Adhere to compliance and quality standards.
Requirements
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
- Prior background in licensing within Non‑Profit, Payroll, Sales Tax Registration, and/or Industry Licensing environments/sectors.
- Ability to convey information clearly and professionally.
- Demonstrates ability to build rapport with customers.
- Can handle moderately complex issues effectively.
- Manages time and tasks efficiently.
- Good understanding of multiple product/service features.
- Familiarity with CRM tools and databases.
- Knowledge of quality assurance standards.
- Ability to assist and train new team members.
Skills
- Licensing
- Non-Profit
- Payroll
- Sales Tax Registration
- Industry Licensing
- Communication
- Customer Relationship Management
- Problem-Solving
- Organizational Skills
- Product Knowledge
- Software Proficiency
- CRM tools
- Databases
- QA Understanding
- Mentoring
Location
- USA
Work Type
- Hybrid
- Full-time
Experience Level
- 2yr (Non-Profit/Licensing/Payroll/Sales Tax Reg./Industry Licensing)
Salary/Compensations
- $35,000.00 - $58,600.00 USD
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
About the Company
- Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors.
- We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
- Wolters Kluwer reported 2022 annual revenues of €5.5 billion.
- The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.
- We are headquartered in Alphen aan den Rijn, the Netherlands.
Equal Opportunity
- To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts.
- Our interview process is designed to assess your individual skills, experiences, and communication style.
- We value authenticity and want to ensure we’re getting to know you—not a digital assistant.
- To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.
- Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.