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About the Role

A Patient Access Registration Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures accurate information is collected, insurance is verified, co-pays are collected, and pending issues are followed up on. This role adheres to Intermountain Health's policies, procedures, and regulations regarding patient privacy and confidentiality.

Responsibilities

Greet and assist patients and visitors courteously and professionally.
Obtain and verify patient demographic, financial, and insurance information.
Register and schedule patients for appointments, tests, and procedures.
Collect and process co-pays, deductibles, and balances due at the time of service.
Provide patients with information on financial assistance, payment plans, and charity care.
Explain and obtain signatures on consent forms, policies, and disclosures.
Provide patients with directions, maps, and parking information.
Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
Document and update patient records in the electronic health system.
Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Requirements

Demonstrated proficiency in computer skills including Microsoft Office, internet and email.
Customer service experience, preferably in a healthcare setting, is required.
Demonstrated ability to work in a fast-paced environment.
Ongoing need to see and read information, labels, and monitors.
Frequent interactions requiring communication and understanding of spoken information, alarms, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy.
Frequent computer, phone, and cable set-up and use.
Expected to lift and utilize full range of movement to transport, pull, and push equipment.
Expected to work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment.
Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Skills

Interpersonal Skills
Customer Service
Insurance Verification
Computer Literacy
Payment Processing
Medical Billing
Problem Solving

Location

Platte Valley Hospital
Brighton, Colorado

Work Type

Full-time

Experience Level

Entry Level

Education Level

High school diploma or equivalent preferred.

Salary/Compensations

$19.41 - $28.14 per hour

Benefits

Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness.

About the Company

Intermountain Health is an equal opportunity employer.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience.
HiredScore helps match your skills and experiences to the best jobs for you.
While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness.
We protect your privacy and follow strict data protection rules.
Your information is safe and used only for recruitment.
Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.