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About the Role

Assist with management of contract compliance for commercial building maintenance services and maintain relationships between City Wide and Independent Contractors. Ensure work expectations are met per client contracts.

Responsibilities

• Develop and maintain productive working relationships with Independent Contractors (ICs) by communicating client priorities and collaborating on solving problems.
• Review scopes of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager (FSM) daily for any issues that need immediate attention, including the nightly recap via email or phone messages.
• Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies and procedures.
• Guarantee use of approved cleaning tools and equipment and their proper use.
• Perform other duties as necessary.

Requirements

• Must have reliable personal transportation and a clean driving record.
• Valid driver's license and proof of insurance.
• Ability to lift up to 25 pounds.

Skills

• Strong management experience
• Good communication skills
• Strong planning skills
• Strong organization skills
• Attention to detail
• Excellent interpersonal skills
• Innovative
• Strive for continuous process improvement
• English and Spanish speaking a plus
• CRM experience preferred

Location

• Westchester, New York
• Westchester
• Rockland
• Orange
• Putnam
• The Bronx

Work Type

• Part-time
• Evening shift

Experience Level

• 3+ years of prior experience in shift management; supervising, auditing, providing direction to direct reports

Education Level

• High school diploma required or equivalent experience in commercial janitorial services industry

About the Company

• City Wide Facility Solutions is a leader in the building maintenance industry, with locations that serve communities across the U.S. and Canada.
• Our company mission is to create a ripple effect...by positively impacting the community of people we serve.
• Our vision is the be the first choice for our clients, contractors and employees.
• Our values of community, accountability and professionalism are how we model success.
• At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment.
• City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada.
• Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry.
• We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses.
• Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve.

Equal Opportunity

• City Wide is an Equal Opportunity Employer.