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About the Role

Join Readly, now part of Cafeyn Group, a European leader in access to information. Our mission is to empower individuals with access to trusted, high-quality content that fosters personal growth and discovery.

Responsibilities

• Handle users' daily requests via email, phone, and social media.
• Ensure high-quality customer relationship follow-up in line with KPIs.
• Contribute to the optimization of tools and processes.
• Proactively report friction points/bugs encountered by customers to internal teams.
• Suggest improvements for continuous service enhancement.

Requirements

• English and German: reading, writing, and speaking proficiency.
• Excellent verbal communication skills.
• Flawless written communication and spelling.
• Dynamic personality with a humble mindset.
• Patient, empathetic, and detail-oriented.
• Comfortable in a digital environment.
• Quick learner with strong analytical and summarizing skills.
• Adaptable to new tools and processes.
• Autonomous with excellent interpersonal skills and strong team spirit.
• Natural problem-solver who enjoys finding smart solutions to recurring issues.

Skills

• Customer relationship management
• Communication (written and verbal)
• Problem-solving
• Analytical skills
• Adaptability

Location

• Remote
• Hybrid

Work Type

• Hybrid

Benefits

• Access to mental health platform teale
• Hybrid work policy (two days remote per week)
• Unlimited access to Cafeyn platform content
• Organized office meet-ups for team building and celebration

About the Company

• Readly was built on the idea that curious people should have access to both beloved and undiscovered publications through a single subscription.
• Readly is now part of Cafeyn Group, strengthening its position as the European leader in access to information.
• The Group operates across 15 markets, serves 2.5 million users, and provides access to over 5,200 publications.
• Cafeyn Group offers digital publishing solutions, content for children, and collections for manga lovers.

Equal Opportunity

• We hire based on talent and promote inclusivity.
• Our culture is strongest when it is the most diverse.