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About the Role

As a F&O Client Service Senior Associate within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing client inquiries, facilitating client trading strategies, and troubleshooting issues. You will apply in depth knowledge of our products and services to provide solutions and enhance client relationships.

Responsibilities

Provide exceptional client service.
Address client inquiries and troubleshoot issues.
Facilitate client F&O trading strategies in efficient way, leveraging your knowledge of internal stakeholders, operational processes and SLAs.
Participate in overall client relationship management process, partnering with internal teams e.g. Account Management, Technology, Operations and other teams.

Requirements

Experience working with high profile clients, including institutional clients, asset managers and hedge funds.
Dynamic and credible professional who communicates with clarity and has exceptional presentation skills.
Ability to manage challenging conversations, maintaining the focus on positive outcomes and innovative solutions.
Demonstrates strong organizational skills and applies a disciplined and organized approach throughout their business.
Proven track record of establishing productive working relationships with internal stakeholders driving mutually beneficial outcomes.
Experience in improving operational efficiency and ability to drive change.

Skills

Strategic planning
Digital literacy
Process automation
Cultural intelligence
Data & tech literacy

Experience Level

Senior

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.