Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Supports store management in driving sales and results by focusing on in-store customer experience, inventory management, omni activities, and cashwrap efficiency. Promotes a positive work environment and ensures operational processes comply with company standards.

Responsibilities

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and Key Performance Indicators (KPI).
• Respond to customer and associate requests or feedback with a high sense of urgency.
• Ensure customers have a positive experience by maintaining DSW store standards.
• Complete all tasks related to daily open/close including store cleaning, recovery, and maintenance standards.
• Review daily communication; plan and execute tasks throughout the day and follow through with required actions.
• Review, understand, and clearly communicate daily progress.
• Complete processes related to audits, donations, transfers, mismates, and damages.
• Work closely with the store leadership team to understand and follow all policy and procedures.
• Participate in inventory related activities including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
• Assist management with omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS).
• Communicate supply needs to ensure successful operations.
• Help ensure a safe environment for both customers and associates.
• Ensure all equipment is in good operating condition and checked regularly by reporting issues to the Store Manager.
• Address associate and customer concerns and escalate as needed.
• Support team in associate timekeeping activities.
• Provide feedback to the Store Manager on associate performance and communicate associate relations issues to Store Manager for follow up.
• Recognize associates through company recognition tools.
• Support team by training and coaching associates.
• Perform all other associate duties within the store.
• Perform other duties as assigned by the Store Manager or other leaders.

Requirements

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.
• Minimum 2 years' workforce experience.
• Minimum high school graduate or equivalent.

Skills

• Customer service
• Professionalism
• Positive mindset
• Enthusiasm
• Collaboration
• Verbal communication
• Written communication
• Time management
• Accountability
• Technology proficiency (Register, Register Keyboard, iPhone, Calculator)
• Standing
• Walking
• Lifting (up to 50 lbs)
• Stooping
• Kneeling
• Crouching
• Crawling

Experience Level

• 2 years workforce experience

Education Level

• High school graduate or equivalent

About the Company

• Demonstrates behaviors that align with the company values of We Love What We Do, We Own What We Do, We Do What's Right, We Belong.