Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Northside Veterinary Clinic is seeking a full-time Practice Manager to provide leadership and structure to their team, ensuring operational excellence and contributing to the ongoing improvement of the hospital and patient care.

Responsibilities

• Oversee day-to-day operations in collaboration with Partner Doctors, Medical Director, and Operations Director, with a primary focus on operational excellence.
• Manage scheduling of staff, including veterinarians, technicians, and support personnel, to ensure adequate coverage and efficient workflow.
• Collaborate with veterinarians and technicians to ensure high standards of patient care and treatment.
• Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance the client experience.
• Develop and implement client retention and outreach programs to enhance client engagement and loyalty.
• Develop and execute marketing and promotional strategies to attract new clients and promote hospital services.
• Build and maintain relationships with clients, community organizations, and referral partners.
• Represent the hospital at community events and participate in outreach activities to enhance the hospital’s reputation.
• Manage personnel, including hiring, training, development, performance management, and resolution of staff conflicts.
• Oversee inventory management, including ordering and stocking of medical supplies and equipment.
• Prepare financial reports and analyze performance metrics to identify areas of improvement.
• Develop and manage the hospital’s budget, including monitoring expenses and revenue to ensure financial stability.
• Oversee billing and payment processing, including managing insurance claims and handling client accounts.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Conduct performance evaluations and provide feedback to staff to promote professional development and improve performance.
• Ensure proper maintenance and cleanliness of the hospital’s facilities and equipment.
• Ensure exceptional client service and satisfaction by overseeing front desk operations, including appointment scheduling, check-in/check-out procedures, and client communication.
• Address and resolve client complaints and concerns with empathy and professionalism.
• Demonstrate initiative in balancing the needs of both the business and the staff.

Requirements

• Previous management experience in a veterinary setting is required.
• Must have strong capabilities in balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.

Skills

• Growth mindset
• Independent leadership
• Team approach
• Drives results
• Effective time management
• Organization
• Multi-tasking
• Attention to detail
• Strong communication skills
• Conflict resolution skills
• Passionate about great customer service
• Comfortable with computers and software (e.g., Teams, Microsoft Office, Slack, etc.)

Location

• Brooklyn

Work Type

• Full-time

Experience Level

• Management experience in a veterinary setting

Salary/Compensations

• $100,000 - $120,000 per year
• Eligibility for up to 15% performance-based annual bonus
• $5,000 retention bonus awarded upon completion of two years of service

Benefits

• Medical, dental, and vision insurance
• Retirement plan
• Paid time off
• Employee pet discount
• 401(k) with a generous company match

About the Company

• Established in 1997 as Williamsburg, Brooklyn's first integrative veterinary clinic, Northside Veterinary Clinic was founded with the philosophy that all patients should be treated with respect, kindness, and understanding.
• We are a full-service, state-of-the-art animal hospital with an emphasis on wellness and preventative healthcare for companion animals of all ages.
• Our team of four skilled doctors, led by family team of Dr. Daniel Leiman, Dr. Barbara Eisner and Dr. Stacey Leiman, have 30+ years of experience providing personalized and compassionate veterinary care to the Brooklyn community.
• At Northside Veterinary Clinic, we strive to combine our extensive experience and modern medicine practices to best serve our clients by providing first-rate pet care.