Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Milton CAT is seeking an experienced Service Dispatcher responsible for scheduling, communication, and support for shop work and problem-solving. A strong emphasis is placed on follow-through and a positive attitude. The role involves scheduling major and minor repairs, overhauls, and preventative maintenance. The ability to work effectively under pressure is essential.
Responsibilities
- Answer phones and receive requests for service, quotes, and installation.
- Confirm customer scheduling of work.
- Track progress and check work status of field technicians to ensure timely servicing of customer orders.
- Schedule, route, and assign work to shop service technicians.
- Open and update work orders.
- Analyze customer problems and prepare reports and problem logs.
- Assist in time card entries, reviewing, closing, and invoicing work orders.
- Maintain customer files.
- Pass on leads for work to other departments.
- Communicate with the credit department to ensure financial needs are met.
- Maintain a professional appearance at all times, adhering to company policy.
- Be flexible to work after hours when needed to meet customer needs.
- Perform related duties as assigned.
- Maintain confidentiality regarding pricing, promotions, distribution, inventory, customer lists, and financial reports.
Requirements
- High school diploma or GED equivalent.
- Proficient in the use of a computer and related software (Word, Excel, etc.).
- Strong written and verbal communication skills.
- Strong problem-solving skills and attention to detail with a high level of accuracy.
- Basic math skills.
- Ability to perform duties with a sense of urgency, exceeding customer expectations.
- Ability to work with minimal supervision.
- Excellent organizational skills.
- Must be able to work in a dynamic, fast-paced service environment.
- Power Generation or Marine service/maintenance knowledge is a plus.
- Background check and drug test are required.
Skills
- Scheduling
- Communication
- Problem-solving
- Computer proficiency
- Microsoft Word
- Microsoft Excel
- Written communication
- Verbal communication
- Attention to detail
- Accuracy
- Basic math
- Organizational skills
Location
- Onsite
Work Type
- Full-time
- Salaried
Experience Level
- Experienced
Education Level
- High school diploma or GED
- College or trade school preferred
Salary/Compensations
- $65,000-75,000/yr
Benefits
- Paid Time Off
- 8 company paid holidays
- Medical insurance options
- Dental insurance options
- Vision insurance options
- Disability insurance
- Life insurance
- Competitive Retirement Plan
- Tuition Reimbursement (for FT employees with 1 year+ of service)
- Employee Assistance program (EAP)
- Additional supplemental offerings
- Discount programs
- Employee Referral Program
About the Company
- Milton CAT offers challenging career opportunities, extensive training, and employee development.
- Milton CAT provides an opportunity to grow your career and thrive under our reputation for excellence.
- Milton CAT offers excellent benefits and supplies employees with the tools needed to maximize their potential.
- Milton CAT is a Drug-Free workplace.
Equal Opportunity
- Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace.
- We encourage applications from individuals with disabilities, minorities, veterans, and women.
- Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status.
- We base all employment decisions to further this principle of equal employment opportunity.
- VEVRAA Federal Contractor.
- EEO/AA employer.