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About the Role

We are seeking an experienced payroll specialist to join Rippling’s Global Payroll Operations team, focusing on expanding Rippling's global payroll products. This role is crucial for developing and executing new capabilities within the UK, including tax issue resolution, government agency communication, and collaboration with R&D teams. You will bring essential country-specific payroll expertise to support the development of our payroll software, impacting both the product and customer experience.

Responsibilities

Review and ensure timely filings and payments for all customers in the UK, in collaboration with the R&D team.
Manage issue resolution and communication with various government agencies.
Provide excellent customer service by addressing payroll-related questions and resolving issues promptly.
Reconcile and validate payroll outputs, including payslips, tax filings, and social security contributions.
Conduct periodic payroll audits to ensure data accuracy and resolve discrepancies.
Document processes and tasks to streamline operations and facilitate knowledge sharing.
Collaborate with Global Payroll Engineering and Product teams to ensure UK payroll and tax compliance requirements are met by the software.
Ensure product bugs and issues are addressed quickly.
Prioritize and implement internal tooling requirements and automated solutions.
Support the organization's growth and scalability.
Participate in special projects to enhance payroll processes.

Requirements

Deep understanding of UK payroll and tax compliance requirements, including tax calculations, filing, payment, and notice resolution.
Proven experience handling audits, queries, calls, and disputes with HMRC on behalf of clients.
Minimum of 3+ years in a client-facing role.
Excellent English written and verbal communication skills, with confidence in leading client calls.
Ability to manage and resolve a queue of customer support tickets.
Strong project management, communication, and organizational skills with high attention to detail.
Excellent work product, time management, and execution abilities.
Strong analytical and problem-solving skills for complex payroll calculations and reconciliations.
Solid communication and interpersonal skills for addressing client inquiries.
Ability to work independently and collaboratively in a fast-paced team environment.
A continuous learning mindset to stay updated with UK payroll regulations.
Experience with Google Suite or Microsoft Office (Docs/Sheets/Excel).
Familiarity with Salesforce queues, JIRA, and Confluence is a plus.

Skills

UK payroll
UK tax compliance
Tax calculations
Tax filing
Tax payment
Tax notice resolution
HMRC communication
Customer service
Payroll reconciliation
Payroll audits
Process documentation
Project management
Communication
Organization
Attention to detail
Time management
Analytical skills
Problem-solving
Interpersonal skills
Independent work
Team collaboration
Fast-paced environment adaptability
Continuous learning
Google Suite
Microsoft Office
Salesforce
JIRA
Confluence

Location

Work Type

Full-time

Experience Level

3+ years

About the Company

Rippling is rapidly expanding its global presence to serve employees and employers worldwide.
Our Global Payroll Operations team ensures the success of our global payroll products, which are integrated with Rippling’s broader suite of products.
We are developing new capabilities in global product operations and country-specific payroll expertise outside of the US.