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About the Role

Mastercard Dynamic Yield is seeking a Director of Technical Experience to lead technical consulting and strategy for client technical teams. This role involves building strong relationships with client development leaders, offering thought leadership, and ensuring successful integration of personalization software to drive business outcomes.

Responsibilities

• Advise clients on industry best practices for architecture and development with personalization, and the building of successful development teams.
• Become a subject matter expert in personalization, drive thought leadership in the space and stay at the forefront of personalization trends and relevant technologies.
• Mentor internal and external technical teams to deliver high quality, scalable solutions.
• Deliver insights and consulting on industry best practices, including developing marketing content (whitepapers, videos, network posts) and delivering workshops, webinars, and presentations.
• Partner with customer success, product, and sales teams to map tailored solutions and ideate improvements to influence product development.
• Build and maintain strong relationships with technical stakeholders (e.g., CTOs and other development leaders) to understand their challenges and provide strategic guidance.

Requirements

• Extensive experience in solutions engineering, technical consulting, product management or related roles.
• Proven history to define strategy and skillfully execute complex initiatives that require collaboration across functional, geographical and cultural lines.
• Proven ability to build relationships with senior technical stakeholders (CTOs, development leads, architects).
• Experience working directly with Product and R&D teams to rapidly pivot development direction based on feedback from clients and prospects.
• Demonstrated ability to lead through influence, resolve conflicts, and drive decision-making in cross-functional settings.
• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills

• Personalization software
• AI/ML
• Data integration
• Full-stack development
• Exceptional communication skills
• Present complex technical concepts to both technical and non-technical audiences

Location

• New York City, New York

Work Type

• Full-time

Experience Level

• Director

Education Level

• Bachelor's degree in Computer Science, Engineering, or related field. Equivalent practical experience will also be considered.

Salary/Compensations

• $163,000 - $269,000 USD

Benefits

• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

About the Company

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
• Together with our customers, we're helping build a sustainable economy where everyone can prosper.
• We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
• Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

• Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
• We hire the most qualified candidate for the role.
• In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.