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About the Role

Support Management Surveyors in delivering high-quality property management services for Savills clients and occupiers. The Retail Park Regional Facilities Manager will build relationships with stakeholders and maintain parks to a high standard, ensuring a safe and pleasant customer environment. Key activities include risk management and contractor services, ensuring compliance with statutory requirements through inspections and audits.

Responsibilities

Ensure Operation Reporting System (“Compass”) and Datastation Health & Safety systems are up to date and complete.
Ensure compliance with all legal and statutory requirements, including Health and Safety.
Prepare each retail park for risk assessment maintaining a target compliance rating of 95%.
Ensure a full set of risk assessments is held for each retail park on Datastation and action plans are implemented.
Report to the Management Surveyor if a risk assessment is prevented from being implemented.
Ensure monthly checklists are completed and uploaded on to Datastation within the appropriate time scales.
Record utility consumption at all sites and update Optima/Compass accordingly.
Liaise with all occupiers regularly to build strong relationships, obtain trading updates, resolve service issues, and assist retailers in improving performance.
Conduct a minimum of fortnightly visits to retailers for all Tier 1 Parks and monthly visits for Tier 2 Parks.
Engage fully with all store managers for Tier 1 Parks to understand retailer requirements and introduce proactive initiatives.
Collate detailed trade information on all Tier 1 Parks during retail visits and issue monthly to Savills Research and the Management Surveyor.
Collect trade information for Tier 2 Parks through monthly retail visits and submit quarterly to Savills Research and the Management Surveyor.
Co-ordinate and facilitate regular occupier meetings and provide minutes to occupiers and the surveyor.
Keep retailers and customers updated on refurbishment or major work programmes.
Monitor tenant activity including trade performance, alterations, changes in occupational status, and advise the Management Surveyor.
Ensure high site standards in cleaning, repair, and presentation are achieved and maintained within property budgets.
Act as the first point of contact for Savills Helpdesk in emergency situations, attend property, report back, and coordinate third-party stakeholders.
Evaluate existing contractual relationships with the OST team and ensure contractor service meets agreed specifications, SLAs, and KPIs.
Address any shortcomings in service delivery swiftly.
Implement car park management strategies to maximize customer parking and monitor to address changes in trading patterns.
Oversee the planned and preventative maintenance program, developing an appropriate strategy for the park.
Set and implement an appropriate environmental strategy for each park, including waste and energy management.
Prepare and implement contingency plans for site attendance, including cover for holidays, training, and sickness.
Embed a customer-focused ethos into park operations and site staff.
Develop a close working relationship with occupier representatives and manage satisfaction and confidence in Savills service delivery.
Ensure tenants have relevant contact details for the Regional Facilities Manager and Management Surveyor.
Advise the Management Surveyor of any changes in tenants' occupational status.
Assist in preparing the annual service charge budget by completing a 1st draft with recommendations and financial requests.
Monitor SC expenditure and ensure invoices are approved in a timely manner via Proactis.
Produce and coordinate information in line with Savills and client requirements.
Keep the Management Surveyor fully informed of site issues at all times and assist with certifying expenditure invoices.
Carry out annual appraisals for all SMR site staff based on your sites within given time scales and ensure 6-monthly reviews are completed.
Take on new retail parks as requested and efficiently handover sold/lost parks to incoming agents.

Requirements

Demonstrate self-motivation with excellent interpersonal skills.
Possess excellent organizational and time management skills with flexibility.
Ability to handle a large number of projects with diverse customers, suppliers, and property owners.
Experience and knowledge of achieving high standards in property management on multi-let sites.
Knowledge and understanding in preparation of service charge budgets, ensuring agreed times and costs are adhered to.
Strong overall experience in a similar environment.

Skills

Risk management
Contractor service management
Health and Safety compliance
Property management
Service charge budget preparation
Interpersonal skills
Organizational skills
Time management skills

Location

Remote

Work Type

Full-time

Experience Level

Professional qualification such as MIWFM or Assoc RICS (working towards or demonstrated experience)
NEBOSH or IOSH qualifications (or commitment to obtain)

Benefits

Benefits Booklet available for more information.

About the Company

Savills is a global real estate services provider.