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About the Role

NABA London is seeking an Academic Services and Student Life Specialist to coordinate teaching and academic activities, manage campus spaces, and support student life and wellbeing. This role is crucial in shaping the student experience from the launch of our new international campus in East London.

Responsibilities

• Coordinate the delivery of teaching and academic activities.
• Contribute to the efficient use of campus spaces.
• Provide operational support to the Head of Education and Teaching Faculty.
• Ensure timely preparation of course and workshop schedules.
• Oversee activities and services related to Student Life and Student Wellbeing.
• Ensure the distribution of student satisfaction surveys.
• Share day-to-day responsibilities with the Academic Registration & Student Support Specialist.
• Support reception activities and manage incoming calls.
• Supervise the correct management of academic activities for students.
• Provide information about timetables and Academy activities/deadlines.
• Manage email communications with students.
• Organize student welcome and induction days.
• Prepare and update the welcome vademecum and service guide.
• Facilitate tutors and Course Leaders by managing organizational aspects of lessons and academic activities.
• Ensure compliance with company guidelines.
• Potentially serve as a member of Course Panels.
• Support the definition of Academic Calendars.
• Supervise the elaboration of courses and workshops timetables.
• Manage information on the Student Information System and Timetable System.
• Support the collection of tutor, translator, and guest lecturer information for HR.
• Manage the rescheduling of planned activities.
• Guarantee the booking of spaces for non-academic activities.
• Monitor and forecast spaces' occupancy.
• Oversee the promotion of student social integration and engagement in extracurricular activities.
• Provide general information to students.
• Facilitate special deals with external providers.
• Signpost and assist students needing Wellbeing Services.
• Liaise with Course Leaders for SEN students.
• Act as the primary point of contact for Student Representatives.
• Support the organization of the Graduation event.
• Ensure the distribution of surveys and collection of student feedback.
• Support data analysis for student surveys.

Requirements

• Bachelor's degree or equivalent qualification.
• Previous experience in an administrative, student services, customer service, or higher education environment is desirable.
• Familiarity with academic management systems and administrative practices in educational contexts (particularly in the UK or higher education sector).
• Experience in managing timetables, planning, and coordinating academic events and activities.
• Strong attention to detail.
• Ability to follow policies, procedures, and administrative processes accurately and consistently.
• Enthusiastic, proactive, and creative.
• Genuine interest in fostering student engagement and contributing to a vibrant student life experience.
• Customer-focused and confident communicator.
• Excellent interpersonal skills.
• Ability to build professional and supportive relationships.
• Flexible and adaptable.
• Ability to thrive in a fast-paced academic start-up environment.
• Ability to maintain high standards of service.
• Ability to occasionally adjust working hours to support events and student activities.
• Strong planning and organizational skills.
• Ability to effectively manage timetables and academic resources.
• Excellent understanding of academic processes in an international context.
• Experience in organizing and managing institutional events.
• Knowledge of UK academic regulations related to attendance monitoring, student records management, and student retention.
• Good working knowledge of Microsoft Excel.
• Fluency in English (C1/C2 level) both written and spoken.
• Authorization for the treatment of personal data in compliance with GDPR 679/16.

Skills

• Academic management systems
• Administrative practices in educational contexts
• Timetable management
• Event planning and coordination
• Attention to detail
• Policy and procedure adherence
• Customer service
• Communication
• Interpersonal skills
• Flexibility
• Adaptability
• Planning
• Organization
• Academic processes
• Event organization
• UK academic regulations
• Microsoft Excel
• English fluency (C1/C2)

Location

• London

Work Type

• Full-time
• Onsite
• Fixed-term contract (12 months)

Experience Level

• Early-career candidates with strong potential will also be considered
• Previous experience in an administrative, student services, customer service, or higher education environment is desirable

Education Level

• Bachelor's degree or equivalent qualification

Salary/Compensations

• £29,000–£31,000

About the Company

• NABA London is the first international campus of Nuova Accademia di Belle Arti, opening in East London in October 2026.
• It combines Italian design heritage with London’s creative industries.
• NABA London will offer an international, studio-based learning environment for students across art, design, fashion, and creative disciplines.
• Located at Here East in the Queen Elizabeth Olympic Park.
• Represents an exciting opportunity to join a growing institution at launch stage.
• Programmes delivered at NABA London are validated by Regent's University London.

Equal Opportunity

• According to GDPR 679/16 we inform you that the treatment of Personal Data contained in your resume will respect the principles of legality, fairness and transparency and protection of your privacy and your rights.
• We only use the personal data we collect for the recruiting activities, such as your name, surname, address, email address, educational and employment background and job qualifications.