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Responsibilities

• Check guests in and out of rooms, ensuring accurate and up-to-date guest information.
• Handle guest payments and correct guest bills as needed.
• Prepare accurate audits at the end of each shift.
• Maintain an accurate bank for providing change and cashing checks.
• Answer inquiries from guests and team members.
• Accept and process mail, packages, and laundry for guests.
• Answer phone calls directed to the desk.
• Dispatch bellstaff for guest assistance.
• Follow directions from the Front Office Manager or Assistant Front Office Manager.
• Stay informed on Front Office and hotel-wide announcements and functions by checking the Front Office information board daily.