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About the Role

The Housekeeping Supervisor assists in Housekeeping Operations by responding to guest and associate issues to ensure "more than expected" guest service and completion of all Standard Operating Procedures.

Responsibilities

• Provides an issue-free work environment through motivation, support, empowerment, and development for all personnel.
• Builds positive working relationships through teamwork and clear communication.
• Ensures decisions and actions align with the hotel policy of 100% guest satisfaction.
• Develops the brand and integrates it into every aspect of the guest experience.
• Participates in sales and marketing efforts.
• Performs daily office duties.
• Develops housekeeping policies and procedures to improve operations.
• Assists in training and development of all housekeeping associates.
• Manages preparation of schedules, payroll, and workloads for housekeeping staff.
• Assists the Director of Housekeeping in managing labor expenses.
• Inspects hotel rooms, public areas, VIP rooms, and Showrooms daily for cleanliness.
• Monitors equipment, furniture, and room supplies to ensure they meet hotel standards.
• Monitors inventory of housekeeping supplies.
• Works with outside suppliers and linen services.
• Receives and confirms deliveries of supplies and services.
• Conducts monthly linen inventory.
• Prepares and follows up on incidents and accident reports.
• Communicates with other departments to resolve guest issues.
• Monitors guest complaints and takes corrective action.
• Prepares and reviews daily housekeeping reports.
• Leads the room heavy cleaning maintenance program.
• Records work performed by staff and provides feedback.
• Prepares and conducts 90-day and annual performance reviews.
• Evaluates the performance of housekeeping staff and takes corrective actions.
• Assists in the Fire Safety Program.
• Communicates special requests and instructions to management and the next shift.
• Acts in accordance with Company's labor relations philosophy and collective bargaining agreements.
• Ensures associates uphold all services, procedures, and communication standards.
• Administers required associate reference guide practices.
• Trains on and executes all applicable Standard Operating Procedures.
• Performs miscellaneous duties and assists management as directed.

Requirements

• Proven team leader with a high level of energy and motivation.
• Results oriented with an emphasis on accountability.
• Experienced in managing an organized labor workforce.
• Minimum of two years in a Housekeeping or Front Office role.
• Previous management experience is desirable.
• Highly motivated.
• Experience working in a unionized environment is desirable.
• Front Office experience is desirable.
• Ability to create, implement, and analyze manual and automated reports.
• Comprehensive knowledge of management strategies and techniques.
• Comprehensive knowledge of personal computers and property specific applications (Opera, Word, Excel, Outlook).
• Knowledgeable of legal and contractual agreements.
• Knowledgeable of all corporate department functions.
• Ability to develop and deliver effective training.
• Well organized and detail oriented.
• Strives for continuous improvement while ensuring professionalism.
• Creative and innovative thinker.
• Analytical and expedient approach to problem solving.
• Impeccable follow-through with high personal integrity.
• Strong communication, decision-making, organization, and leadership skills.
• Ability to perform effectively under high pressure/volume.
• Self-motivated, high energy, and enthusiastic.

Skills

• Team Leadership
• Motivation
• Accountability
• Management
• Communication
• Problem Solving
• Decision Making
• Organization
• Training
• Report Analysis
• Opera
• Word
• Excel
• Outlook

Location

• Belleclaire Hotel

Work Type

• Full-time

Experience Level

• Minimum of two years in a Housekeeping or Front Office role
• Previous management experience

About the Company

• Belleclaire Hotel, member of Triumph Hotels