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About the Role

Establish and lead a new Client Engineering team within GLFX, operating between Product Sales and Support teams to ensure efficient, consistent, and scalable client-facing technical and operational activities. This role aims to improve client experience and increase Product Sales team productivity by reducing friction, standardizing delivery, and enhancing client engagement.

Responsibilities

• Build and lead a global Client Engineering organization focused on client experience and operational efficiency.
• Define the function’s scope, operating model, and engagement framework across Sales, Product, and Support.
• Establish clear accountability for technical and operational activities, including solution design, onboarding, and implementation support.
• Drive a high-performance culture focused on consistency, quality, and continuous improvement.
• Own the quality and consistency of the end-to-end client implementation and onboarding experience.
• Drive improvements in client satisfaction, NPS, and overall service perception.
• Identify and resolve systemic issues impacting client experience and delivery outcomes.
• Reduce client friction points and minimize escalations, complaints, and service gaps.
• Standardize and streamline client-facing processes to improve efficiency and scalability.
• Enable front-office teams to focus on revenue generation and strategic client engagement.
• Implement metrics and reporting to track productivity improvements across teams.
• Oversee the design and delivery of scalable client solutions aligned with product capabilities.
• Ensure consistent, repeatable approaches to onboarding, integration, and workflow implementation.
• Improve time-to-onboard and time-to-adoption through optimized delivery processes.
• Act as escalation point for complex client implementation challenges.
• Serve as the primary interface between Product Sales, Product, Technology, and Support teams.
• Ensure alignment between client requirements, product capabilities, and delivery processes.
• Support Product teams with structured feedback on client needs and implementation challenges.
• Reduce downstream support burden through improved solution design and implementation quality.
• Ensure all client-facing activities adhere to regulatory requirements and internal policies.
• Promote a culture of risk excellence, accountability, and transparency.
• Establish appropriate governance and escalation frameworks across all regions.

Requirements

• Deep experience in FX markets, electronic trading platforms, or financial technology environments.
• Proven ability to lead client-facing engineering, solutions, or implementation teams.
• Strong understanding of trading workflows, integrations, and client onboarding processes.
• Experience improving client experience metrics such as NPS, client satisfaction, and service quality.
• Ability to drive operational efficiency and increase front-office productivity through structured delivery models.
• Strong stakeholder management skills across Sales, Product, Technology, and Support.
• Demonstrated ability to build scalable, process-driven teams in complex environments.
• Strong leadership in building and scaling client-facing delivery or engineering teams.
• Proven ability to improve client experience and operational efficiency at scale.
• Ability to operate effectively across commercial, product, and operational functions.
• Structured, data-driven approach to measuring and improving performance.
• Strong collaboration and influencing skills in a global organization.
• Extensive experience in FX, electronic trading, or financial technology platforms.
• Proven track record in client engineering, implementation, or solutions delivery leadership roles.
• Experience operating in a global financial services environment.

Experience Level

• Senior leader

Education Level

• Bachelor’s degree required; technical or financial discipline preferred

Salary/Compensations

• $170,000 - $267,500 Annual

Benefits

• Retirement savings plan (401K) with company match
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• Access to our Employee Assistance Program
• Incentive compensation including eligibility for annual performance-based awards
• Eligibility for certain tax advantaged savings plans

About the Company

• Institutional investors rely on State Street to help them manage risk, respond to challenges, and drive performance and profitability.
• State Street is committed to fostering an environment where every employee feels valued and empowered to reach their full potential.
• Employees benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks.

Equal Opportunity

• As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.