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About the Role

This role involves developing and managing statements of work, monitoring account activity, and ensuring client needs are met while minimizing agency risk. You will also be responsible for budget management, client setup, file organization, and facilitating communication between internal teams and clients.

Responsibilities

• Develop and manage statements of work that meet client needs, outline agency services and compensation, and minimize agency risk.
• Monitor account activity against the statement of work and alert the internal team about out-of-scope activity, managing scope changes as needed.
• Develop hours estimates and manage them collaboratively with the account team.
• Pull hours reports and update tracking sheets routinely.
• Facilitate discussions and adjustments concerning time allocations with team members.
• Manage application and billing status of account time.
• Understand client organizational needs to facilitate client setup in Advantage.
• Set up and close job numbers, campaign codes, and media plans in Advantage.
• Manage the organization and consistent naming of files on the server, Google Drive, and other storage locations.
• Focus on key documents such as creative files, contracts, statements of work, media briefs, strategies, plans, specifications, invoices, and performance reports.
• Develop and document campaign timelines collaboratively with account teams.
• Provide communication to team members and clients about timelines and tasks.
• Ensure deadlines are met and client deliverables are completed.
• Track timelines and tasks in project management software.
• Develop media authorizations.
• Ensure campaign spends align with media authorizations through regular report checks.
• Build fee sheets for billing.
• Ensure accurate and timely client invoicing.
• Facilitate reconciliation completion within a 60-day window of campaign completion.
• Schedule client and internal team meetings.
• Manage agendas for internal team meetings and assist with client meeting agendas by collecting internal input.
• Record meeting notes and action items.
• Share note recaps and action items with the internal team, client, and agency partners.
• Lead internal status meetings and participate in client status meetings.
• Facilitate adherence of the account team to agency roles and processes.
• Proactively facilitate internal account communication, including issue resolution.
• Assist the client strategist in ensuring client requests are acknowledged within 24 hours.

Requirements

• Prior work experience in a Project Management/Coordinator or Account Manager/Coordinator role in a marketing or agency setting or equivalent duties.
• Minimum of 1 year equivalent experience in marketing or advertising positions including internship experience.
• Must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.
• Visa Sponsorship is not available for this position, now or in the future.

Skills

• Project Management
• Account Coordination
• Marketing
• Agency Operations
• Client Communication
• Budget Management
• File Management
• Timeliness
• Task Management
• Process Adherence

Location

• Kansas City, MO
• Columbia, MO
• St. Louis, MO
• Portsmouth, NH
• Minneapolis, MN

Work Type

• Hybrid
• 3 days in the office
• 2 days working from home

Experience Level

• Minimum of 1 year equivalent experience in marketing or advertising positions including internship experience.

Education Level

• Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

• Chance to be part of a growing company
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

About the Company

• True Media is a growing company.