Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Restaurant Manager is responsible for supervising and managing staff, daily operations of the restaurant performance, and maintaining high standards of food, service, health, safety, and guest experience.

Responsibilities

• Maintain a strong presence in the restaurant, ensuring guests are greeted and orders are taken promptly and correctly.
• Personally respond to all guest complaints.
• Closely monitor guest dining experiences.
• Build positive clientele relationships with repeat guests.
• Create and maintain bar menus.
• Monitor food and beverage presentations and the expediting process.
• Report all restaurant complaints and communicate day-to-day matters to the general manager.
• Review daily guest survey responses.
• Maintain and promote cleanliness, quality control, hygiene, health, and safety standards.
• Ensure the cleanliness of restaurant and bar areas before, during, and after meal periods.
• Coordinate opening and closing procedures.
• Requisition restaurant supplies.
• Design weekly schedules.
• Train all staff for job competence and ensure awareness of restaurant policies and procedures.
• Manage and remediate all staff conflicts, including disciplinary action.
• Manage hiring and termination procedures, including interviews and staffing decisions.
• Train, supervise, and monitor food sanitation and safety procedures.
• Train and monitor staff compliance with guest check procedures.
• Ensure all employees adhere to the code of conduct and company uniform standards.
• Ensure alcohol awareness programs, such as TIPS, are followed.
• Adhere to all work rules, procedures, and policies.
• Demonstrate leadership qualities as outlined in the Hospitality Partners Leadership Job Requirement Chart.
• Maintain and order proper amounts of wines, liquor, and beer for the restaurant and banquet.
• Check and monitor inventory on a weekly/monthly basis.
• Supervise the settlement of guest bills.
• Achieve and maintain budgeted covers and create goals for improvement.
• Follow up on accounting issues and resolve accordingly.
• Assist with the design and implementation of experiential packages.
• Manage the cash drawer throughout the shift and during opening/closing procedures.
• Conduct P&L analysis and monthly variance reports.
• Complete weekly payroll.
• Conduct continuous market research on service styles, menus, cocktails, wine, etc.
• Suggest, create, and implement marketing initiatives and promotions.
• Develop and implement creative strategies to increase revenue.
• Network with local consumers and businesses to advertise products and services.
• Select wines and meet with vendors on an ongoing basis.
• Network with local wineries.
• Develop, implement, and assess in-house promotions.

Requirements

• Masters in Hospitality Administration, or related field, or 4+ years of equivalent experience.
• Minimum of 3 years supervisory experience of 10 or more employees.
• Ability to multi-task effectively under fast-paced working conditions.
• Ability to maintain a neat, professional, and clean appearance and practices.
• Ability to manage a team of servers, hosts, bartenders, and other restaurant employees.
• Proficiency in Microsoft Office programs and general computer literacy.
• Must demonstrate a professional demeanor and possess interpersonal skills.
• Specialized organizational, written, and verbal communication skills.
• Flexibility with hourly schedules, including weekend, holiday, and evening availabilities.

Skills

• TIPS certifications
• Microsoft Office programs
• General computer literacy
• Interpersonal skills
• Organizational skills
• Written communication skills
• Verbal communication skills
• Restaurant industry knowledge
• Fiscal management knowledge
• P&L Analysis knowledge
• Micros software experience
• Fine-dining serving experience
• Inventory management experience
• Workplace safety procedures knowledge
• Knowledge of the arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns of Aurora
• Specialized historical knowledge of the Cayuga County and Village of Aurora area

Location

• Aurora, NY

Work Type

• Full-time
• Part-time

Experience Level

• 3+ years supervisory experience
• 4+ years equivalent experience

Education Level

• Masters in Hospitality Administration or related field

Salary/Compensations

• Wage dependent on experience

Benefits

• Competitive medical and dental benefits for full-time employees
• Generous paid time off packages for full-time employees
• 401K program eligibility for full-time and part-time employees
• Supplementary benefits eligibility for full-time and part-time employees
• Highly competitive employee discount at all lodging and dining properties

About the Company

• Inns of Aurora, LLC Core Values: Courage, Initiative, Dependability, Flexibility, Integrity, Judgment, Respect for others.