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About the Role
The Advanced Scheduler plays a critical role in ensuring the efficient and effective coordination of appointments, procedures, and resources within a healthcare setting. This position is responsible for managing complex scheduling needs that support patient care delivery and optimize the use of clinical and administrative staff time. The Advanced Scheduler collaborates closely with healthcare providers, patients, and administrative teams to maintain accurate and timely schedules that align with organizational priorities and patient needs. By proactively identifying scheduling conflicts and resolving them promptly, this role helps to minimize patient wait times and maximize operational efficiency. Ultimately, the Advanced Scheduler contributes to a seamless patient experience and supports the overall mission of providing high-quality healthcare services.
Responsibilities
- Coordinate and manage patient appointments, procedures, and follow-ups across multiple departments or specialties.
- Communicate effectively with patients, healthcare providers, and staff to confirm appointments and provide necessary information.
- Utilize electronic health record (EHR) systems and scheduling software to maintain accurate and up-to-date schedules.
- Identify and resolve scheduling conflicts or issues promptly to ensure optimal resource utilization.
- Assist in the preparation of daily schedules and reports to support clinical and administrative operations.
- Collaborate with clinical teams to accommodate urgent or emergent scheduling needs.
- Maintain confidentiality and comply with healthcare regulations and organizational policies.
Requirements
- High school diploma or equivalent required; associate degree or higher preferred.
- Minimum of 2 years of experience in scheduling or administrative support within a healthcare environment.
- Proficiency with electronic health record (EHR) systems and scheduling software.
- Strong organizational and communication skills.
- Ability to handle sensitive patient information in compliance with HIPAA regulations.
- Experience working in a hospital or multi-specialty clinic setting.
- Familiarity with medical terminology and healthcare workflows.
- Certification in medical scheduling or healthcare administration.
- Demonstrated ability to manage complex scheduling scenarios and prioritize competing demands.
- Experience with customer service or patient relations.
Skills
- Strong organizational skills
- Effective communication skills
- Proficiency with EHR and scheduling software
- Problem-solving skills
- Knowledge of healthcare regulations and confidentiality requirements
Location
- Albany, NY
Work Type
- Full Time
Experience Level
- Minimum of 2 years of experience
Education Level
- High school diploma or equivalent
- Associate degree or higher preferred
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Voluntary
- Time-Off Benefits
- EAP
- 401K
- Commuter Benefits
About the Company
- Albany Gastroenterology Consultants at Windsor Center