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About the Role

Wero, a European digital wallet, aims to simplify payments across Europe, making them easier, clearer, and more secure while protecting user data under European laws. Backed by major banks and acquirers, we are building a new, proudly European payment system.

Responsibilities

• Conduct end-to-end fraud investigations across issuing and acquiring environments, from alert generation through to case closure, ensuring timely and accurate resolution.
• Detect, analyze, and document fraudulent activity by leveraging transactional data, tools, and dashboards to identify patterns, trends, and emerging typologies.
• Perform root-cause analysis on confirmed fraud cases to identify control gaps and vulnerabilities, and provide clear recommendations for corrective and preventive actions.
• Maintain and enhance fraud dashboards and reporting, tracking key metrics, fraud trends, and case activity to support operational decision-making and management oversight.
• Provide fraud-related support and insights to stakeholders, acting as a subject-matter contact for internal teams and external partners.
• Promote fraud awareness by sharing learnings from investigations, preparing concise summaries of schemes and typologies, and contributing to internal training materials.
• Collaborate closely with the Fraud Data Science team to validate alerts, test and refine scoring models, and provide feedback on detection tools based on investigation outcomes.
• Support incident management processes during fraud events or spikes, by contributing detailed case analysis, root-cause inputs, and structured updates on impact and containment.
• Ensure high-quality analysis and documentation of all cases, maintaining audit-ready evidence, clear case narratives, and consistent use of internal tools and workflows.
• Prepare and deliver presentations on fraud findings, trends, and risks to internal stakeholders, translating complex data and investigations into clear, actionable insights.

Requirements

• 3–5 years of experience in fraud analysis and fraud rule management (issuing and/or acquiring) within the payments industry.
• Fluent in English (CEFR C1 or C2).
• Thrive in a remote-first, multicultural environment.
• Understanding of payment flows (SEPA Credit Transfers, SCT Inst etc).
• Strong analytical and critical thinking abilities, with a knack for spotting patterns, anomalies, and emerging fraud typologies in data.
• Excellent collaboration and adaptability in a fast-paced environment, working closely with fraud data scientists, other analysts, and operational teams.
• Solid understanding of investigation techniques and fraud typologies, particularly in card and payment fraud (e.g. CNP, social engineering, account takeover).
• Strong case documentation and reporting skills, ensuring audit-ready evidence, clear narratives, and consistent use of tooling and workflows.
• Knowledge of regulatory frameworks relevant to fraud and financial crime (AML, KYC, GDPR – PSD2/SCA is a plus).
• Ability to deliver clear and impactful presentations, turning investigation outcomes and data insights into concise, actionable messages for different audiences.

Skills

• Python
• SQL
• Databricks
• PySpark
• Fraud analysis
• Fraud rule management
• Payment flows
• Analytical thinking
• Critical thinking
• Collaboration
• Adaptability
• Investigation techniques
• Fraud typologies
• Case documentation
• Reporting
• Presentation skills

Location

• Remote

Work Type

• Remote-first
• Full-time

Experience Level

• 3-5 years

Education Level

• Professional certifications such as CFE (Certified Fraud Examiner) or CAFS (Certified Anti-Fraud Specialist) are strong assets.

Benefits

• Remote-first culture with quarterly and annual all-staff in-person meetups.
• Possibility to work from another EU country for up to 3 months per year.
• Competitive compensation package, featuring salary, performance-based bonus.
• Thoughtfully designed, high-quality benefits program.
• Learning & development budget: €5,000 training budget per year.

About the Company

• The European Payments Initiative is changing the way Europe pays with Wero, a digital wallet designed to make payments easier, clearer, and more secure.
• Wero is live in Belgium, France and Germany and launching soon in Luxembourg and the Netherlands.
• Backed by 16 major banks and the two largest European acquirers, we’re building a brand new, proudly European payment system.

Equal Opportunity

• EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
• EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.