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About the Role

The Shift Manager, Deicing Operations is a key leadership role responsible for overseeing the safe, efficient, and compliant delivery of aircraft deicing services at Toronto Pearson’s Central Deicing Facility (CDF). This role maintains real-time situational awareness, manages shifting priorities, and ensures seamless coordination with internal teams, air carriers, and service providers. The Shift Manager monitors performance metrics, addresses operational challenges, and ensures adherence to all Transport Canada and environmental regulations.

Responsibilities

Lead Deicing Operations and serve as the single point of contact for all deicing-related decisions on the day of operation, ensuring seamless execution and escalation to the Airport Duty Manager as needed.
Liaise daily with key GTAA stakeholders including the Manager Operations Airside Ground (MOAG), Manager Operations Aircraft Flow (MOAF), and the Integrated Operations Control Centre (IOCC) to align on operational plans.
Execute GTAA’s Ground Deicing Operations Program, ensuring alignment with carrier programs and compliance with all applicable Transport Canada, provincial, and federal regulations.
Monitor and maintain situational awareness of changing weather patterns and their impact on flow and capacity at deicing facilities.
Ensure high standards of safety, quality, environmental compliance, and cost efficiency across all aspects of deicing operations.
Identify operational gaps, recommend updates to SOPs and protocols, and drive process innovations to improve safety and performance.
Manage and mentor a high-performing team, promoting accountability, customer focus, collaboration, and continuous learning.
Analyze operational data and feedback to inform both tactical adjustments and long-term strategic planning.
Build and maintain strong relationships with internal and external partners, including deicing contractors, air carriers, and regulatory agencies.
Oversee personnel, equipment, and contracted services to ensure sufficient supply of deicing fluids, effective spent fluid management, and operational readiness.
Clearly communicate the operational vision, empowering teams to innovate, navigate challenges, and contribute to GTAA’s broader mission.

Requirements

5+ years of experience in an airport environment or similar with demonstrated experience in serving a large and complex customer base with a union and non-unionized workforce.
Strong focus on data/metrics, including a solid knowledge of Key Performance Indicators and Service Level Agreements to achieve compliance.
Proven experience in complex, safety-critical airport or airline operations, preferably with deicing or winter operations management.
Strong leadership skills with the ability to manage cross-functional teams and make real-time decisions in a fast-paced environment.
Exceptional communication and collaboration skills.
A valid Ontario Driver’s License.
Ability to obtain Airside Driver’s Vehicle Operator Permit (‘D/A’ AVOP).
Ability to obtain and retain a Transportation Security Clearance.

Skills

Leadership
Data analysis
Communication
Collaboration
Operational expertise
Safety management
Regulatory compliance
Process improvement
Team management
Customer focus

Location

Toronto Pearson

Work Type

Full-time

Experience Level

5+ years

Education Level

Post-secondary degree or equivalent experience

Benefits

Comprehensive benefits
Flexible retirement program with employer matching
Voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
Flexible work environment
Continuous internal and external learning opportunities
Meaningful reward and recognition program

About the Company

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability.
Approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.
Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Equal Opportunity

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.