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About the Role

We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Responsibilities

Ensure an exceptional and seamless customer experience for every parker.
Recruit, train, and develop a high-performing team, providing leadership and mentorship.
Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation.
Implement cost-control measures to maximize profitability.
Identify opportunities to increase revenue and implement strategies to achieve revenue goals.
Develop and execute marketing campaigns to attract new customers and retain existing ones.
Coordinate parking logistics for special events and venues, ensuring seamless operations during high-traffic periods.
Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns.
Identify new business opportunities and partnerships that can drive growth.
Foster a culture of professionalism, accountability, and teamwork.

Requirements

Parking Operations Management Experience Required.
Minimum of 5 years in a leadership role within the parking management industry.
Strong focus on customer service and client satisfaction.
Proficient in location profit and loss analysis.
Demonstrated experience in revenue generation and direct marketing.
Client relationship management skills.
Business development and strategic thinking abilities.
Leadership and team-building skills.

Skills

Event management experience is a plus.

Location

Queens, NY
New York and Surrounding Borough's

Work Type

Full Time
Onsite

Experience Level

5 years in a leadership role

Education Level

Bachelor's degree in Business Administration, Management, or a related field

Salary/Compensations

$90,000 / year

Benefits

Annual Discretionary Incentive plan
20 days of paid time off
8 paid holidays
Medical, Dental, and Vision coverage
Company paid basic life and Short-Term Disability insurance
401(k) Plan with employer match and immediate vesting
Employee Assistance Program
Parental and Caregiver Leave

About the Company

Will be managing multiple valet and garage parking operations.