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About the Role

We are seeking motivated and customer-centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply.

Responsibilities

Ensure an exceptional and seamless customer experience for every parker.
Recruit, train, and develop a high-performing team. Provide leadership and mentorship to staff, setting clear goals and expectations.
Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost-control measures to maximize profitability.
Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost-effective operations.
Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility.
Coordinate parking logistics for special events and venues. Ensure seamless operations during high-traffic periods.
Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded.
Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams.
Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service.

Requirements

Proven experience in the parking management industry with a minimum of 5 years in a leadership role.
Strong focus on customer service and client satisfaction.
Proficient in location profit and loss analysis.
Demonstrated experience in revenue generation and direct marketing.
Client relationship management skills.
Business development and strategic thinking abilities.
Leadership and team-building skills.

Skills

Bachelor's degree in Business Administration, Management, or a related field
Event management experience is a plus

Location

Staten Island
New York and Surrounding Borough's

Work Type

Full Time
Onsite

Experience Level

5 years in a leadership role

Education Level

Bachelor's degree in Business Administration, Management, or a related field

Salary/Compensations

$90,000 / year

Benefits

Annual Discretionary Incentive plan
20 days of paid time off
8 paid holidays
Medical, Dental, and Vision coverage
Company paid basic life and Short-Term Disability
401(k) Plan with employer match and immediate vesting
Employee Assistance Program
Parental and Caregiver Leave

About the Company

Will be managing multiple valet and garage parking operations.
Will be onsite at various locations throughout the week.
Parking Operations Management Experence Required