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About the Role

Iron Mountain is seeking a technically proficient and results-driven Document Management System (DMS) Supervisor, Technical Operations to join our Document Management and Digitization Operations team. In this role, you will be responsible for leading onsite Technical Coordinators, serving as the primary Subject Matter Expert (SME) for digitization technologies, and maintaining seamless technical workflows across our scanning hardware and data processing platforms. You will join a dynamic, collaborative team dedicated to bridging the gap between daily production management and IT/EDV operations to deliver high-quality digital solutions for our clients.

Responsibilities

Supervise daily task allocations, performance, and professional development for onsite Technical Coordinators across German-based sites.
Serve as the primary escalation point for hands-on troubleshooting of hardware, software, and network issues.
Collaborate with production teams, IT, and external clients to configure Sherpa Batch classes.
Conduct test scans (Proofs of Concept).
Validate metadata extraction.
Execute secure data uploads to client Secure File Transfer Protocols (SFTP) or Document Management Systems.
Ensure compliance with strict data security protocols.
Maintain accurate inventories of high-volume scanning equipment.
Coordinate proactive maintenance and calibration to prevent downtime and preserve image quality.

Requirements

2 years of Leadership experience in high-volume document scanning, Business Process Outsourcing (BPO), or Document Management System (DMS) environments.
2–3 years Strong technical knowledge of scanning software and batch class configuration.
General IT/EDV skills, including file transfer protocols, basic networking, and metadata formatting (XML/CSV).
Hands-on expertise in operating, calibrating, and troubleshooting production-level hardware (e.g., Kodak, Opex, Rowe scanners).
Proven fluency in both German and English (written and spoken).

Skills

Sherpa batch class configuration
Metadata formatting (XML/CSV)
File transfer protocols
Basic networking
Operating, calibrating, and troubleshooting production-level hardware (e.g., Kodak, Opex, Rowe scanners)

Location

Berlin
Cologne

Work Type

Onsite

Experience Level

2 years of Leadership experience
2-3 years technical knowledge

Salary/Compensations

Competitive compensation aligned with your experience level.

Benefits

Paid time off and holiday
Flexible work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous technical training and professional career growth.

About the Company

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.