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About the Role

As a Financial Assessment Officer, you will calculate client contributions towards residential and community care services, ensuring assessments are completed accurately and in line with the Care Act and the Council’s Fairer Contributions Policy. You will provide advice and support to service users, their representatives and professionals, helping to maximise income and resolve financial queries. The role also involves maintaining accurate records, raising invoices, supporting debt recovery processes and working collaboratively with colleagues across the Council and external agencies to deliver an efficient and customer-focused service.

Responsibilities

Calculate client contributions towards residential and community care services.
Ensure assessments are completed accurately and in line with the Care Act and the Council’s Fairer Contributions Policy.
Provide advice and support to service users, their representatives and professionals.
Help to maximise income and resolve financial queries.
Maintain accurate records.
Raise invoices.
Support debt recovery processes.
Work collaboratively with colleagues across the Council and external agencies to deliver an efficient and customer-focused service.

Requirements

Experience of undertaking financial assessments, income collection, billing, debt recovery, or working within a financial administration environment.
Knowledge of the Care Act, Fairer Charging/Fairer Contributions principles, or the ability to interpret and apply complex legislation, policies and guidance.
Excellent communication and customer service skills, with the ability to explain financial information clearly and sensitively to a range of audiences.
Experience of working with vulnerable customers and managing sensitive or confidential information with professionalism and empathy.
Strong organisational and analytical skills, with the ability to maintain accurate records, prioritise workloads and meet deadlines.
Good IT skills, including experience using Microsoft Office applications and electronic systems or databases.

Skills

Financial assessments
Income collection
Billing
Debt recovery
Financial administration
Care Act knowledge
Fairer Charging/Fairer Contributions principles
Legislation interpretation
Policy interpretation
Guidance interpretation
Communication skills
Customer service skills
Working with vulnerable customers
Managing sensitive information
Managing confidential information
Organisational skills
Analytical skills
Record maintenance
Workload prioritization
Deadline management
IT skills
Microsoft Office applications
Electronic systems
Databases

Location

Barnet

Work Type

Hybrid working
Flexitime
Job share
Home working
Part-time
Flexible working

Benefits

31 days annual leave, plus public and bank holidays
Access to the Local Government Pension Scheme
Work-life balance options
Lifestyle discounts
Payroll benefits including cycle to work, eye care vouchers, travel and gym membership
Excellent training and development opportunities
Employee well-being training programs including confidential employee assistance

About the Company

Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work.
As a council we want to build on these strengths as we move into the future.
We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better.
As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

Equal Opportunity

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment.
To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers.
As such we value diversity and welcome applications from all backgrounds.
Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities.
We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
We support the access to work scheme.