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About the Role

We are looking for a dynamic and experienced Senior Customer Insight Analyst to join our Customer Insights Team on a 12M fixed term contract basis to support our expanding data sharing program with our brand partners. You will be supporting the data sharing program to help continue its strong growth. Working closely with the CRM Team and our Category Teams your main role is to help brands gain deeper insights into their customers which will in turn drive further investment in our business. You will have experience of extracting insights from data and presenting digestible, actionable insight back to a wide range of internal and external stakeholders. You will have strong experience from a multi-channel retailer or agency, using tools such as SQL, Qliksense, R, FastStats or similar. Further to your role on the data sharing program, you will provide internal customer insights and reporting to the business. As a business underpinned by robust analysis and an established test and learn cycle, you will be a key contributor to major business decisions. You will have excellent commercial acumen and your work will be digested by a wide audience from within the CRM team to board level.

Responsibilities

Ownership of external brand relationships from a data sharing perspective
Ownership of regular reports provided to our Brands
Work in collaboration with wider team to meet supplier funded income targets for Customer Insights and CRM.
Generate insights that will drive growth of our brands and more investment in our business
Generate insights and recommend actions internally that help to retain our customers
Deliver and present analysis and actionable insight to external Brands and Category functions which are commercially viable and will deliver a material impact
Work in collaboration with the CRM team to recommend insight driven actions to brands on the data sharing program
Engage and work closely with internal and external stakeholders to scope analysis projects and design the best solution for their business challenge
Support the CRM and Category teams with their customer insights at brand and category level to help them achieve their business goals.
Continuously improve existing reporting methods within the Space NK business.
Improve the efficiency of existing reporting methods using data visualisation and advanced techniques in SQL, Microsoft Excel and the provision of QlikSense dashboards.

Requirements

Strong IT and analytical software skills, with advanced knowledge of Excel
3+ years’ experience in a similar customer analytics insight role with a focus on external brand data sharing.
Extensive experience of presenting with confidence to a range of external stakeholders.
Strong project management skills to coordinate concurrent projects across multiple brands on the data sharing program.
Experience of generating and sharing meaningful customer insights across business categories and to multiple stakeholders (up to director level) to drive business decisions and trading plans
Significant experience in handling large and disparate data sets and the ability to understand, interpret, and translate this data into meaningful insight
Strong knowledge of SQL on structured data is essential
Demonstrate the right to work in the UK
All applicants must have the right to live and work in the UK.

Skills

SQL
Qliksense
R
FastStats
Microsoft Excel
Data visualisation software (e.g. Qlik Sense, Tableau)
CRM platforms

Location

Head Office

Work Type

Fixed Term Contract

Experience Level

Senior

Education Level

Degree level in a relevant subject preferred

Benefits

All about our benefits

About the Company

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty.
The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

Equal Opportunity

Space NK are an equal opportunities employer.
Diversity, Inclusion and Belonging