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About the Role

You will accompany our clients throughout their entire learning journey, from the initial welcome to administrative support of feedback, learning materials, and participant data. You will organize and coordinate training and further education programs, including preparation, on-site support, and follow-up. You will actively work in our Salesforce CRM system, managing data, programs, and coordinating with internal interfaces. You will also contribute to operational projects aimed at developing and optimizing training processes and internal workflows.

Responsibilities

Accompany clients throughout their entire learning journey, from welcome to administrative support.
Organize and coordinate training and further education programs.
Actively work in the Salesforce CRM system for data maintenance, program management, and internal coordination.
Contribute to operational projects for process development and optimization.
Manage professional email correspondence and administration.
Oversee the complete participant journey, ensuring they feel seen, heard, and supported.
Manage internal stakeholders across departments and collaborate closely with trainers.
Address and resolve individual tensions, complex participant situations, and unexpected challenges solution-oriented and empathetically.
Identify optimization potential in existing processes and implement improvements independently.
Work data-driven, deriving recommendations from feedback and quality data.
Contribute to enhancing the customer experience with own ideas and initiatives.

Requirements

Significant professional experience with high-end customer segments and/or participants (e.g., Customer Success, Service, Gastronomy, or Hospitality).
Positive demeanor and clear communication skills in German and English.
Enjoy building long-term customer relationships and supporting people on their development journey.
De-escalating and solution-oriented communication style with a high degree of empathy.
Structured, conscientious work approach, maintaining an overview of parallel tasks.
Desire to continuously improve and perfect processes and workflows.
High affinity for digital tools and technical possibilities.
Initial experience with CRM systems, Microsoft Office, or Google Workspace is advantageous.

Skills

Customer Success
Customer Service
Salesforce
CRM Systems
Microsoft Office
Google Workspace
Communication
Empathy
Problem-Solving
Process Improvement
Data Analysis

Location

Hybrid
Home Office
Kreuzberg

Work Type

Hybrid
Home Office
Full-time

Experience Level

Professional Experience

Benefits

Hybrid work model
Flexible working hours
Opportunities for further training and development
Flat hierarchies
Beautiful office in Kreuzberg
Free drinks and lunch
nilo.health
UrbanSports membership

About the Company

Founded in 1974 with the idea that employees are part of a living organism, not just cogs in a machine.
Roland Berger founded TAM as the first academy to train business trainers, the agents of change.
TAM has over 1000 international trainers as graduates and has seen the further education market boom.
Changeability is now a condition for successful, future-oriented companies.
The digitalization is revolutionizing the further education sector.
Reoriented in 2016 with an agile mindset of New Work.
New Work Facilitators of the new TAM Academy bring innovative approaches like Cultural Design, Transformation Design, and New Leadership to companies.
TAM has a beautiful office in Kreuzberg and employs over 35 people, working with over 30 freelance trainers.
Focuses on empowering, inspiring, and connecting personalities and companies.