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About the Role

The Account Management team drives client growth by delivering exceptional programmes and building strong, long-term partnerships. They lead end-to-end programme development, ensuring seamless execution, high-quality delivery, and outstanding client experiences that deliver results. We’re looking for a motivated, commercially minded Account Manager who thrives on building strong client relationships, spotting opportunities, and helping deliver outstanding work for both our clients and the business.

Responsibilities

Lead the end-to-end delivery of digital projects, from scoping through launch and post-launch optimization.
Manage website builds, promotional microsites and digital campaign implementations.
Coordinate technical projects including CRM programs, API integrations, data feeds, customer journeys and platform enhancements.
Work closely with developers, designers, solution architects and third-party technology partners to deliver seamless digital experiences.
Translate client requirements into clear technical briefs and project plans.
Manage project timelines, budgets, risks, dependencies and stakeholder communications.
Support the planning and delivery of sweepstakes, promotional campaigns and reward programs, ensuring all technical and operational requirements are met.
Facilitate requirements gathering, solution workshops and project kick-offs.
Ensure all solutions meet quality standards through testing, UAT and launch readiness.
Analyze campaign performance and digital metrics to identify opportunities for continuous improvement.
Collaborate with Account Management, Sales, Creative and Customer Service teams to deliver exceptional client experiences.

Requirements

Experience or familiarity with website creation, or with platforms such as Squarespace or WordPress.
Strong account management experience in marketing, loyalty or digital solutions.
A confident communicator who can build trust with clients and colleagues alike.
Commercially minded with a knack for spotting growth opportunities.
Organised, proactive, and solutions-focused.
Comfortable working with data to generate insights and recommendations.

Skills

Digital project delivery
Website builds
Promotional microsites
Digital campaign implementation
CRM programs
API integrations
Data feeds
Customer journeys
Platform enhancements
Technical brief creation
Project planning
Timeline management
Budget management
Risk management
Dependency management
Stakeholder communication
Sweepstakes planning
Promotional campaign planning
Reward program planning
Requirements gathering
Solution workshops
Project kick-offs
Quality assurance
Testing
User Acceptance Testing (UAT)
Launch readiness
Campaign performance analysis
Digital metrics analysis
Client relationship building
Squarespace
WordPress

Benefits

Weekly webinars to support development through our People Academy
Annual TLC Wellness Week and programmes throughout the year
TLC Culture Club - including seasonal social events, tasty lunches & more
TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
TLC Rise - supporting and empowering women into leadership roles
'Frankies' - Our very own awards ceremony
TLC Owner's Club - share holder scheme

About the Company

TLC Worldwide helps the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards.
Their programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers.
Backed by COSMOS, their all-in-one program platform, they deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.
They have 30 years of experience mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.
They are 400+ people strong, across 15 global hubs.
They are a collective of marketers, creatives and strategists who care about doing great work - and having fun while they do it.
They celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Equal Opportunity

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.