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About the Role

The Sinus Surgery Scheduler plays a vital role in helping Aspire Allergy & Sinus see and treat patients. The position is part of a team that coordinates the entire surgery scheduling process, including cost estimates, insurance verification, scheduling, and patient treatment retention.

Responsibilities

• Discuss estimated patient responsibility and procedure cost information with patients via telephone, including payment options.
• Assess and track patient hesitancy for scheduling and/or cancellations, utilizing consultative selling skills to retain and obtain appointments.
• Receive and process procedure order forms submitted by internal providers via EMR.
• Verify patient insurance benefits and calculate patient cost estimates.
• Communicate with insurance carriers using appropriate CPT and diagnosis codes.
• Obtain prior authorizations from insurance carriers and relay status to patients, documenting in EMR and spreadsheets.
• Calculate procedure cost estimates using appropriate fee schedules.
• Collect surgical out-of-pocket cost estimates and set up payment plans.
• Communicate professionally with providers and anesthesia groups.
• Resolve pre-authorization, registration, or other referral-related issues prior to appointments.
• Communicate surgical information and necessary preparation details to patients.
• Demonstrate understanding of patient confidentiality and HIPAA guidelines.
• Follow policies and procedures to contribute to the efficiency of surgery scheduling.
• Assist Accounts Receivable team with resolving rejected, incorrectly paid, or denied claims.
• Work to collect payment on outstanding procedure balances.
• Organize and maintain patient files.

Requirements

• At least 2 years of experience as a surgery scheduler.
• At least 2 years of customer service experience in a related field.
• High School Diploma or higher.

Skills

• Spanish speaking is a plus.
• Great attention to detail.
• Knowledge of medical terminology.
• Exceptional customer service skills.
• Ability to finish assigned duties in a timely manner with minimal supervision.
• Self-starter, motivated to complete additional duties.
• Ability to handle confidential and sensitive patient information.
• Effective communication skills on the telephone.
• Ability to work well with others and respond cooperatively to supervision and feedback.

Location

• Austin, TX

Work Type

• Permanent - Full Time
• Onsite

Experience Level

• 2+ years of experience as a surgery scheduler
• 2+ years of customer service experience

Education Level

• High School Diploma or higher

Benefits

• Quarterly Bonus opportunity
• Medical, Dental and Vision Insurance
• Generous Paid Time Off and Paid Holidays
• 1 Half-Day a Week
• 401(k) + Generous Employer Match
• Life Insurance
• Events & Parties
• Parking Onsite

About the Company

• Aspire Allergy & Sinus is a group of highly experienced Allergists, surgeons, medical providers, and support teams redefining allergy and sinus care for a better patient experience.
• Headquartered in Austin, Texas, with over 60 clinic locations across Texas, Florida, Colorado, New Mexico, and Arizona, and continuing to grow.
• Core values include: Practicing precision everywhere, Sharing responsibility, Delivering a Memorable Experience, and Exemplifying Integrity.