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About the Role

The Medical Assistant Lead directly oversees a team of employees, fostering a culture of open communication by setting clear goals, delegating tasks, and managing deadlines. This role motivates team members, identifies training needs, provides coaching, and resolves issues. The Lead will perform all Medical Assistant duties, manage daily tasks for Medical Assistants and front desk coordinators, ensure clinic operations run smoothly, and deliver exceptional patient care with integrity.

Responsibilities

Perform all duties required of a Medical Assistant when not directly engaged with leadership support
Oversee daily workflow in assigned clinic/s
Review all weekly/daily and monthly spreadsheets for accuracy and completion
Conduct Annual QA evaluations on MAs
Perform Annual Site Visits for each clinic in your region
Help improve phone metrics to 90% or above call compliance
Ensure voicemails are completed by the end of each day
Delegate required daily tasks ensuring all are completed
Exemplify Aspire Allergy & Sinus Center Core Values and Mission
Instill a culture of open communication and motivation to drive positive morale
Ensure employee appreciation is planned and carried out each quarter
Provide timely and consistent communication on changes and updates for the clinic, market, front desk and clinical staff
Perform Monthly Inventory QC
Compare physical count to Surgicare stock levels
Identify any areas of improvement if consistent inventory miscounts
Communicate and train protocol/process changes with assigned staff
Evaluate and follow up with staff weekly on completion of the Front Desk Retention Log
Distribute Weekly Call Performance and Monthly Management meeting Notes provided by VP of Operations/Clinical Manager
Field all staff questions related to both Front and Back Office
Identify and carry out additional training opportunities for existing staff
Coordinate with Clinical Manager on weekly staffing
Review clinic schedules weekly to determine scheduling accuracy
Communicate with Scheduling Manager/Director with inaccurate scheduling for process improvement
Work with front desk to move patients into accurate slots to ensure the clinic is maximizing their template for optimal performance
Perform work according to company policies, procedures, and standards
Follow all HIPAA rules and regulations including confidentiality of patient information
Adhere to OSHA requirements including universal precautions and sharps disposal guidelines
Willingly and effectively perform other duties including standard MA, front desk and ENT roles

Requirements

Must have a valid driver's license
Must have advanced knowledge of medical terminology
Must possess exceptional customer service skills
Must be able to effectively and clearly communicate
Must be able to multi-task and remain aware at all times
Must be able to administer injections
Must be able to manually take patient vitals
Must possess the ability to maintain effective working relationships with patients, medical staff, and the public
Must possess the ability to react calmly and effectively in a difficult or emergent situation
Prolonged periods of standing, walking, bending, stooping, pushing, pulling, balance with full range of body motion including handling and lifting up to (20) lbs
Requires manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax
Requires the ability to operate a motor vehicle to travel between clinics

Skills

Organization
Time-Management skills
Flexibility to travel
Teamwork mentality
Critical eye for process improvement
Personal investment in Aspire’s core values

Location

Austin, TX
Westlake: 5656 Bee Caves Rd C-104, West Lake Hills, TX 78746
Lakeway: 12801 Shops Pkwy Ste 400, Bee Cave, TX 78738

Work Type

Permanent - Full Time

Experience Level

1+ Years of Medical Assistant Experience
1+ Years of Medical Receptionist Experience

Education Level

Completed Medical Assistant Program or Degree
Medical Assistant Certificate, vocational nurse license or related experience
Current CPR Certification

Benefits

Medical, Dental and Vision Insurance
Generous Paid Time Off and 10 Paid Holidays
Free Allergy Testing and Discounted Treatments
401(k) + Generous Employer Match
Employee rewards program!

About the Company

Instagram - https://www.instagram.com/aspireallergy/
LinkedIn - https://www.linkedin.com/company/aspire-allergy/mycompany/
TikTok – https://www.tiktok.com/@aspireallergy

Equal Opportunity

Aspire Allergy & Sinus is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.