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About the Role

As our Meeting Rooms Payment Coordinator, you'll be at the heart of our Meeting Room Sales operation, ensuring client payments are accurately allocated, accounts are reconciled, outstanding debt is proactively managed, and payment queries are resolved quickly and professionally. You'll collaborate closely with teams across Sales, Finance, Technology and Operations, helping to reduce aged debt, improve processes, and ensure our clients receive a seamless experience from booking through to payment. This is an excellent opportunity for someone who enjoys working across multiple systems, building strong stakeholder relationships, and making a tangible impact on business performance.

Responsibilities

Own and manage the Meeting Room debt report, prioritizing aged, high-value and broker-related debt.
Monitor overdue payments and proactively follow up with clients to ensure timely resolution.
Investigate and reconcile client accounts, resolving payment discrepancies quickly and accurately.
Escalate debt risks and payment issues where required.
Work closely with the Meeting Room Sales team to maintain accurate client accounts and reduce outstanding payment tasks.
Support Finance with invoice queries, supplier forms, refund requests and payment allocations.
Coordinate payment transfers where payments have been allocated to the incorrect entity or invoice.
Assist with office credit allocation and payment-related reporting.
Use systems including Stripe, HSBC, SAP, Salesforce and Nexudus to locate payments and reconcile accounts.
Track failed payments, pending invoices and payment dashboards to ensure records remain accurate.
Process refund requests efficiently and provide supporting information for approval.
Ensure payments are correctly allocated and invoices accurately marked as paid.
Communicate confidently and professionally with clients regarding outstanding payments and account queries.
Support clients with payment links, payment options and account reconciliations.
Build positive relationships while balancing commercial and customer priorities.
Create practical process documentation and how-to guides.
Identify opportunities to improve payment workflows and reduce manual effort.
Raise and track system or process issues with Technology and CRM teams.

Requirements

Experience in credit control, payment processing, reconciliation, finance administration or accounts support.
Experience within a client-facing, hospitality, workspace, commercial or sales environment would be advantageous.
Proven ability to manage debt, investigate payment queries and reconcile accounts.
Comfortable working with multiple stakeholders across Finance, Sales, Technology and Operations.
Strong Excel and Microsoft Office skills.
Confident using multiple business systems simultaneously.
Experience with Salesforce, SAP, Nexudus, Stripe or similar platforms would be beneficial.
Strong attention to detail and accuracy when handling financial information.
Able to analyse debt reports, invoices, payment histories and account statements.
Calm, professional and confident when handling sensitive payment conversations.
Highly organised with excellent prioritisation skills.
Collaborative and supportive team player.
Accountable, proactive and solution-focused.
Resilient and adaptable in a fast-moving environment.
Passionate about identifying improvements and making processes more efficient.

Skills

Stripe
HSBC
SAP
Salesforce
Nexudus
Excel
Microsoft Office

Location

4 days in the office

Work Type

Full-time

Benefits

Core working hours with flexibility
Two weeks ‘Work from Anywhere’
28 days’ annual leave + bank holidays
Your birthday off
Buy additional annual leave
5% matched pension scheme
Life assurance
Discounted gym membership
Health cash plan
Mental wellbeing support
Cycle to Work Scheme
Season Ticket Loan
25% off at Fora cafés
2 x volunteer days / year

About the Company

At Fora, we’re reimagining what the workplace can be.
We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.
From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.
Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.
At Fora, we’re not just shaping workplaces—we’re shaping the future of work.
At Fora, we create inspiring workspaces where people and businesses thrive.
Behind every great client experience is a team that ensures things run smoothly, and we're looking for a Meeting Rooms Payment Coordinator to play a critical role in protecting revenue, supporting our sales teams, and delivering a seamless payment experience for our clients.
At Fora, we're redefining the workspace experience through beautifully designed spaces, exceptional service and a people-first culture.
You'll join a collaborative team where your contribution is valued, your ideas are welcomed, and you'll have the opportunity to make a real impact on the way we operate and support our clients.